Evaluation of Workflows (SAP Library - SAP Business Workflow)

Evaluation of Workflows

Purpose

As business-oriented evaluation of workflows is particularly useful for the purposes of information and optimization. Questions such as the following are asked:

Who did what and when?

In what context and for what purpose was something done?

What was done with respect to particular objects (for example notifications of absence) and how long did it take?

Prerequisites

You have one or more productive workflows in your SAP System.

Process Flow

Workload Analysis

Using the workload analysis, you can establish the workload of individual employees, positions, jobs or organizational units.

Work Item Analysis

Using work item analysis, you can carry out statistical evaluations of work items. The work items to be analyzed can be limited according to time, type and task.

Result

Process controllers forward the analyses to management or make suggestions for improvement. This can create work for process consultants and workflow developers.