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Component documentation Warranty Claim Processing (LO-WTY) 

Purpose

The component Warranty Claim Processing has been developed to fulfill the needs both of manufacturers, importers or vendors of complex products and their suppliers.

In this business environment, the prerequisites for a right to warranty are becoming more extensive and more complex. Warranty restrictions due to the length of service or age of the product, authorization processes and comprehensivecheck mechanisms in the warranty claim make warranty claim processing in many companies a timely and costly procedure. Furthermore, due to a European legal initiative, the warranty or guarantee period for products of specific industry sectors has been extended to at least two years. The number of incoming warranty claims has, understandably, increased in the wake of this decision.

Warranty Claim Processing functions offer you a software solution that can deal with a large number of warranty claims comfortably and, as far as possible, automatically. Only those claims that produce negative results in the automatic checks are included in manual processing. You also have a maximum amount of flexibility as regards the warranty conditions that you can define.

Integration

Warranty Claim Processing is a cross-application component that is completely integrated into the SAP solution, from master data management (MM, SD, CS, PM) and pricing (SD) through checking master warranties and creating measurement documents (CS, PM) to posting FI documents (FI/CO) and evaluation of the warranty data (SAP BW).

·  Materials (LO-MD-MM), Serial Numbers (LO-MD-SN)

·  Vendors (MM), Customers (SD)

·  Vehicles in the Vehicle Management System (IS-A-VMS) (only with SAP Discrete Industries; not with SAP R/3 Enterprise)

·  Equipment, Functional Locations, Installed Bases (CS-BD / PM-EQM-EQ)

·  Master Warranties (CS-AG-WA / PM-EQM-SF)

·  Posting Measurement Documents (CS-IB-MC / PM-EQM-SF-MPC)

·  Service Contracts (SD-SLS-OA-SCO)

·  Catalogs (IS-EC-CEM)  (only with SAP Discrete Industries; not with SAP R/3 Enterprise)

·  VSR Checks (FI-SL)

·  IDoc Interface (BC-SRV-EDI)

·  Message Determination (CA-GTF-BS)

·  Pricing (SD-BF-PR)

·  Revenue Account Determination (SD-BF-ACT)

·  Posting FI Documents and Updating the Values (FI/CO) (FI/CO)

·  Archiving Warranty Claims (CA-ARC)

·  Online Reporting Using SAP Query (BC-SRV-QUE)

·  Reporting in Business Warehouse (SAP BW)

Features

Warranty Claim Processing offers the following functions:

·  Storage of Master Data for Warranty Claim Processing

·  Data Management and Interface for Communication with Claimant and Reimburser

·  Checks for Automatic Processing of Warranty Claims

·  Automatic Pricing  and Revenue Account Determination with Posting of Documents in FI and CO

·  Numerous actions that cover the most common warranty claim processing procedures

·  Interfaces

¡  for generating worklists

¡  for manual processing of warranty claims

¡  for finding warranty claims according to selection criteria

¡  for creating recalls and authorizations

¡  for posting incoming parts that have to be returned

¡  for creating credit memo lists

¡  for archiving

¡  for mass processing

¡  for online reporting

Objects in a warranty claim can be:

·  Vehicles in the Vehicle Management Systems (only with SAP Discrete Industries; not with SAP R/3 Enterprise)

·  Equipment

·  Functional Locations

·  Installed Bases

·  Material Numbers with Serial Number

Note

You can use BAdIs WTY_READ_SUPPL_DATA and WTY_F4_RELOB to link in other objects according to customer-specific objects.

The following processes are supported:

·  Processing with Postcrediting/Precrediting

·  Processing with Authorized Goodwill

·  Processing with Parts to be Returned

·  Processing with Claim Split

·  Processing with Recalls/Technical Campaigns

 

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