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 Warranty Claim: Standard Layout

Definition

The layout with the SAP key contained in the standard system delivery is described below. This layout and other layouts are defined in Customizing for Warranty Claim Processing under LayoutDefine Screen Layouts . Here you define which screens (screen groups) should be displayed on which tab pages and which sequence the tab pages should have.The standard layout only contains some of the available screen groups .

The screen layouts are not user-specific, but specific to the warranty type .

This graphic is explained in the accompanying text.

For linking customer-specific fields into the screen layouts, see also: Creating Customer-Specific Fields , Including Customer-Specific Screens in Header Area and Including Customer-Specific Screens on Tab Pages .

This graphic is explained in the accompanying text.

In addition, you can assign a user profile with further user-specific display parameters to every user ( transaction WTY_UPROF). The user profile is valid for transaction WTY (warranty claim processing), WTYRCL (recall processing) and WTYAUT (authorization processing). In this user profile you can define:

which of the available tab pages is active when this transaction is called, i.e.: which is displayed in the foreground

Whether the navigation tree is displayed or not when the transaction is called A layout has been defined for each of these cases in the Customizing settings for the warranty claim type: the system then uses this layout when the warranty claim is created If you choose ExtrasDisplay Navigation Tree or Hide Navigation Tree when you are processing the warranty claim, you not only display or hide the navigation tree, you also branch to another layout.

which URL is called in the right screen area when the transactions are called

whether all the warranty claims for an object are displayed or just the current one

Standard profile SWTY is contained in the standard system. If a user is not assigned to any other profile, a message appears and this standard profile is automatically used. However, the user is not assigned to the standard profile.

Use

The layout refers to the display of the warranty claim in transaction WTY (Warranty Claim Processing).

Structure

The warranty claim display consists of the following areas in the SAP standard system:

This graphic is explained in the accompanying text.

Reference area:here you see the warranty claim type and the warranty claim number.

Navigation area:depending on settings in the user profile, this area contains all the existing claims for an object or just the chosen warranty claim for the object. The data is displayed in a navigation tree. All existing categories and versions for the claim are always displayed. You can expand or collapse the separate nodes in a warranty claim.

By double-clicking on a version, you can branch from the work area to the version data.

The versions next to which you set the selection indicator are the versions to which the actions refer that you trigger when you choose the function  ( ) Actions.

Key of icons in the navigation tree:

 ( ) Claim Header  ( ) ,  ( ) Categories  ( ) Active Version  ( ) Inactive Version  ( ) Manual Processing  ( ) Accounting Documents Exist  ( ) Release for Sending

This graphic is explained in the accompanying text.

In BAdI WTY_DYNPRO_DYNAMIC you can define that claims in the navigation tree are not selected according to the object but according to other criteria (for example: all claims with the same reference number, all claims from the same claimant).

Header area:the header area contains data that is valid for the entire claim, irrespective of which claim version you are currently processing, for example: object type and object number, reference date, partner placing the claim etc.Furthermore, it contains the function  ( ) Actions, via which you can call and trigger actions for chosen versions from an action box.

This graphic is explained in the accompanying text.

You can hide individual lines in the header area, add a small area to the header area or replace the entire header area by a customer-specific area (see also: Creating Customer-Specific Fields , Including Customer-Specific Screens to Header Area ).

Work area:in this area you can see the details, grouped thematically on different tab pages, for the claim version that you have chosen by double-clicking on the left in the navigation area. In Customizing for Warranty Claim Processing under LayoutDefine Screen Layouts ), you can control how many and which tab pages are displayed , the text that appears on them and how the group boxes are ordered The Customizing settings for the layout of the work area are valid per warranty type .

This graphic is explained in the accompanying text.

You can also create tab pages with customer-specific data in the work area (see also: Including Customer-Specific Screens to Tab Pages ).

The work area contains the following tab pages in the SAP standard layout with navigation tree:

Header Detail(screen group 2010): amount totals of last versions in each category, processing data etc.

Version Detail:this tab page helps you to enter claim data quickly. It may suffice just to enter data on this tab page and hide or ignore the other tab pages.

You enter specific information for the claim version currently being processed in the upper area (screen group 2110), for example, the partner for the version. Furthermore you can use pushbutton functions to call the messages for the version, the accounting documents for the version, the VSR check log for header and version-related checks and the VSR check log for the checks related to the damage/defect. If you choose the F4 value help for the icon Display Long Text , a list in alphabetical order appears in which you can tell, by the presence or absence of X , for which languages a long text is available. X indicates that the language is available.

In the item overview (screen group 2200), you enter the individual items for the chosen claim version (material, labor values, external service, list), including the measurement value/counter reading for the item. The counter readings that you enter here are version and item-specific, not object-specific. The counter readings are required for the warranty check, in other words for the check that analyses whether there is still a warranty for the object (see also: Warranty Check and Master Warranties ).

The individual columns correspond to the fields on the tab page Item Detail .

You can change the size of display for the item overview.

Prices – Version(screen group 2150) : result of pricing on the version, in other words, the sum of all the items in the version. You can also add additional condition records here, the amount being distributed proportionally across the individual items when you activate the data. Furthermore, you can change manually the prices that are determined.

Item Detail:(screen group S2210) here you can see the fields that are contained as columns on the tab page Version Detail in the item overview. This is merely a different way of displaying the same data. Alternatively, you can maintain the item data on both tab pages. The fields ObjectTyp ( Object Type ) and Ext. Obj. No. help you to track objects. You can trigger a warranty check for the claim on item level.

Furthermore you can see the result of pricing (screen group S2250) for the item that is selected on the tab page Version Detail in the item overview. You can call further items using the scroll keys.

Thirdly you see the VSR check log (screen group S2220) for the item-related checks.

Measurement Data/Notifications:

You enter the measurement values/counter readings (for example: kilometer reading, number of operating hours) for the measurement positions and measuring points relevant to the warranty in the upper area (screen group S2350). The counter readings that you enter here are version-specific, not object-specific. When you save, the appropriate CS measurement documents are created for the counter readings you have entered. The counter readings are required for the warranty check, in other words for the check that analyses whether there is still a warranty for the object (see also: Warranty Check and Master Warranties ).

This graphic is explained in the accompanying text.

If you hide this screen (screen group S2350 or S2355) when you define the screen layouts in Customizing, the field Measurement Reading for Version is displayed on the tab page Version Details (screen group S2110) so that you can at least enter one measurement reading for the version.

This graphic is explained in the accompanying text.

In addition, you have the screen for the measurement documents (screen group S2300 or S2305) at your disposal when you define screen layouts in Customizing. This screen is not linked into the SAP standard layout. When you link it into a layout, you see all the counter readings that were last entered at a specific time for all the measuring points for an object, in other words, not only the ones relevant to warranty processing. These can be the counter readings from the Version Details/Item Details screens, but also the counter readings from earlier independent measurement documents. System date and time are proposed as default settings in the standard system. If you enter a different date or time, you may see different counter readings or none at all.

You can also enter new counter readings here; your new entries then overwrite the existing entries. When you save, the appropriate CS measurement documents are automatically created. The entries are purely object-specific and thus independent of item and version. Changes on this screen do not change the values on the Version Details and Item Detail s and on the screens Measurement Data/Notifications

Entering object-specific counter readings on this screen is recommended, for example, if the counter readings that were entered in the version are too low and if you do not want to enter a new version with the correct counter readings, but nevertheless want to save the correct counter readings for the object. This is also advisable if you do not wish to have a relationship between measurement document and warranty claim when you create counter readings.

In the lower area of the Measurement Data/Notifications tab page (screen S2030) you can create and edit quality notifications, maintenance notifications and service notifications for the object (example: the quality check is triggered directly for a returned part). You can assign exactly one notification to each claim. Prerequisite is that early number assignment has been defined in Customizing for the message type.

Other Version Data:you enter further version-specific data here (screen S2111). You can define default values for some fields, for example for organizational data, in Customizing (IMG activity Define Warranty Claim Types ). These values are then set automatically but you can overwrite them if you so wish.

This graphic is explained in the accompanying text.

You can implement further customer-specific default values by using BAdI WTY_CREATE_COPY (methods DATA_CHANGE_CREATE and DATA_CHANGE_COPY).

Application toolbar:in this toolbar you can choose the info.  ( ) the warning message  ( ) and the error message  ( ) functions to call the messages for the standard checks, BAdI checks and pricing checks. These messages are independent of the VSR check logs.

Furthermore, you can fill up to seven pushbuttons with frequently used actions in this toolbar and thus make these actions available for fast access. To do this, create button profiles in Customizing for Warranty Claim Processing under LayoutDefine Pushbutton Profiles and assign them to a combination of action control and category.

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