Follow-up action processing ensures that a service contract cannot be cancelled or become invalid before negotiations for a new service package have been initiated.

In the service contract, you specify

• A follow-up action which is to be performed when a service contract is cancelled or about to expire
• A date or a date rule which determines when this action should be carried out

In the standard SAP System, you can choose from the following follow-up actions:

• Creating a service contract
• Creating a sales activity
• Creating a quotation
• Sending an electronic mail message to another employee

At regular intervals, you create a worklist of contracts for which follow-up actions are due to be performed. You can create the follow-up actions directly from the worklist.