Creation of Master Data for Service Contract Items 
Creation of Master Data for Service Contract Items
Use
You store data on services and products which is essential for Sales and Distribution processing in material master records.
Activities
You can create material master records for service items in the usual way. For basic services, use the material type DIEN. To define more complex services, you can use configurable or pre-configured standard service products that have the material type KMAT.
You can create a standard service product for which you define a variety of characteristics, such as:
Each characteristic is assigned a range of possible values, which can be defined in one of the following ways:
Using a Standard Product - Configurable
The following table illustrates some of the possible values for each characteristic:
Standard Product: Copier_Service
Response time for problem calls |
Level of telephone hotline service |
Replacement parts coverage |
2 hours |
5 days/week, 8 hours a day |
Type 1 - yes/no |
8 hours |
7 days/week, 8 hours a day |
Type 2 - yes/no |
24 hours |
7 days/week, 24 hours a day |
Type 3 - yes/no |
When you enter the standard configurable service product as an item in a service contract, the system automatically displays the configuration editor. You then enter values for the various characteristics in your standard service product.
Using a Standard Product - Configured
If you use a standard product and frequently assign the same values to the characteristics, you can create a standard product with predefined values. The following example shows three different predefined configurations for the standard service product Copier_Service:
Configured Material (Standard Product Copier_Service Plus Predefined Values)
Name of configured material |
Response time for problem calls |
Level of telephone hotline service |
Replacement parts coverage |
Enhanced service |
2 hours |
7 days/week, 24 hours a day |
Types 1-3 - yes |
Full service |
8 hours |
7 days/week, 12 hours a day |
Types 1, 2 - yes |
Economy service |
8 hours |
5 days/week, 8 hours a day |
Type 1 - yes |
When you enter the standard configured service product as an item in a service contract, the system automatically copies the predefined values into the contract. To display the values, you can select the configuration editor manually.
For more information on configurable products, see the following documentation in the SAP Library:
Variant Configuration under Logistics ®
LO Logistics General
Classification (CA-CL) under Cross-Application Components