Entering content frame

Process documentation Exchange of Information Between Customer and Trading Company Locate the document in its SAP Library structure

Purpose

Your customers can use the Internet application TradingContract@Net to send inquiries relating to various products to your trading company.

This process describes the interaction between the Internet application and your company's SAP System.

Note

The descriptions of the tab pages relate to the standard system.

Process Flow

  1. A customer sends your company an inquiry relating to a particular product by entering the relevant data and information in the Internet application and sending it to your company over the Internet.
  1. The inquiry is recorded in your company's SAP System, which generates a trading contract along with a trading contract number. In the SAP System, this trading contract is assigned the status open, last changed by customer, which means that it is not binding.

Note

In the trading contract created in your SAP System, you can display texts entered by the customer by choosing Goto ® Items ® Texts. You can copy the data relating to the requested products from the table (such as order quantity and delivery date) by choosing Goto ® Items ® Schedule lines.
  1. SAP Business Workflow automatically informs the person responsible in your company that there is a new trading contract.

For further information, see Forwarding Trading Contracts for Change (Workflow)
  1. The person responsible in your company processes the trading contract.

As the person responsible, as soon as you have found a suitable supplier for the required product, you enter the relevant data (article, price, and so on) in the trading contract. You can also add further text explaining the offer in more detail. When you save the contract, it is assigned the status open, last changed by trader, which means that it is a quotation and is not binding.

You can use message determination to automatically inform the customer, by e-mail or fax for example, of changes to the trading contracts and of any new quotations you may have received. For further information, see Message Determination for the Trading Contract.
  1. As soon as the person responsible has saved the trading contract, the customer can display this information, in the form of a quotation, in their Internet application.
  1. If the customer does not agree to the quotation, he or she can change the data and thereby react to the quotation by creating a second inquiry. By doing this, the customer starts a process of negotiation with your company, which continues until the customer accepts or rejects (deletes) a quotation.
  1. If the customer accepts a quotation, SAP Business Workflow automatically forwards the trading contract created for the quotation to someone who can release it in the SAP System. The relevant follow-on documents, such as a sales order and purchase order, are created for the released trading contract in your company's SAP System.

For further information, see Forwarding Trading Contracts for Release (Workflow)
  1. As soon as the customer has received the product, the trading contract is assigned the status closed in the SAP System. Trading contracts with this status can be displayed in the Closed contracts tab page.
Leaving content frame