Quality Notifications on the Internet
(QM-QN-NT) 
Use
In today’s business world, a highly efficient and effective customer service is very important for both customer and vendor. Contact between vendor and customer must take place as quickly as possible. A customer should be able to notify a vendor of a problem as easily as possible, and the vendor must receive the notification as soon as possible.
The Internet Application Component Quality Notifications can considerably improve the processing of customer complaints.
In the SAP System, complaints are recorded and processed via quality notifications. Notifications entered in the system via the Internet are treated in the same way as notifications entered directly in the SAP application component Quality Management (QM).
Type of Internet Application Component
Consumer-to-Business
If you implement this Internet Application Component, you and your customers will benefit as follows:
Advantages for Your Customers
· Your customers can send quality notifications at any time.
· Your customers can enter the quality notifications directly on their Web server, that is, they do not need to phone or fax you.
· Using a list of predefined defect codes, your customers can select a problem and, if necessary, append a text to it.
· Your customers can check the process status of their notifications whenever they want.
Advantages for You as a Vendor
· You can design your Internet pages to enable your customers to record data quickly and easily.
· You receive the notification online, that is, shortly after it was recorded.
· You can react to a notification very quickly.
Prerequisites
Authorizations/Security
The customer contact person assigned the task of recording quality notifications requires authorization to access the following data:
Authorization object |
Description |
|
Q_QMEL |
Notification type |
|
Q_TCODE |
Transaction authorization for QMW1 |
|
Q_MATERIAL |
Material authorization |
|
Q_GP_CODE |
Use of group codes |
|
Internet Users
To start this Internet Application Component, the customer contact person must log on using the contact person number and a password that you have assigned:
· Before you create the Internet user, you must specify a customer contact person in the Sales and Distribution component using transaction VD01 or VD02. On the detail screen for the contact person, enter a contact person number under the customer number.
· You use this number to create an Internet user with transaction SU05. With this transaction, you can create, change, and delete passwords for Internet users. To create a unique identifier for your contact person, enter the object type BUS1006001.
Standard Settings and Default Values
To ensure that the quality notifications that your customers send over the Internet have all the necessary data for the SAP System, the notification type Q1 must be defined in the system.
This Internet Application Component uses notification type Q1. When you create a notification, the system checks if all required partner functions have been entered. Since only the SP (sold-to-party) and CP (contact person) functions can be entered in this Internet Application Component, you cannot mark any other functions as required functions in the partner profile for notification type Q1 in Customizing. Otherwise, the notification is not created.
Features
Differences to the SAP Transaction
The following functions, which are to be found in the SAP transaction QM01, are not contained in this Internet Application Component:
· Creating several items
· Creating cause, task, and activity
· Navigation possibilities in the SAP environment (for example, you can go to the material display screen)
· Priorities, deadlines, internal processing
Modification Options
You can change the design of this Internet Application Component.
Every change to any of the SAP development objects used for the Internet Application Component counts as a modification.
You should not, under any circumstances, change the development objects of the standard version.
SAP Development Objects
In the SAP System, data exchange on the Internet is carried out via transactions and function modules. The following development objects are required to create and process quality notifications:
Development class: |
QQM |
Transaction: |
QMW1 |
Function group for screens: |
SAPQMWWW |
Function modules: |
BAPI_QNOTIFICAT_CREATE |
|
BAPI_QNOTIFICAT_GETCATALPROFIL |
|
BAPI_QNOTIFICAT_GETLISTFORCUST |
|
BAPI_QNOTIFICAT_GETMATLISTFCUS |
Business Application Programming Interface (BAPIs): |
|
|
QualityNotification.GetCatalogProfile |
|
QualityNotification.GetListForCustomer |
|
QualityNotification.GetMaterialListFCust |
The SAP Function Builder contains online documentation about each of these modules.
Data Output via the Internet Transaction Server
Data is output via the Internet Transaction Server (ITS). The layout sets are filled with data and made available in HTML format on the Internet/Intranet.
Service Name
The service name of this Internet Application Component is QMW1. You can find all the relevant data under this service name in the SAP@Web Studio.
The layout sets are to be found in subdirectory QMW1 of the TEMPLATES directory. The following layout sets are used:
SAPQMWWW_100.HTML
SAPQMWWW_200.HTML
SAPQMWWW_210.HTML
SAPQMWWW_220.HTML
SAPQMWWW_300.HTML
The numbers in the names of the layout sets correspond to the SAP screen numbers.