Application Examples (QM-CA-CG Quality Certificates)
Example 1: Clarification of a Customer Complaint
The customer is using a product that does not generally have a certificate. A quality problem occurs. To determine the causes of the problem, the customer feels that it would be helpful to call up a certificate from the vendor for the batch concerned.
Example 2: Research and Development, New Areas of Use
The customer is using a product, but would like to use it, for example, in another chemical process. In order to evaluate whether the product is suitable, further physical-chemical values are required. For this reason, the customer calls up certificates for some of the batches currently in use.
Example 3: Comparison of Customer’s and Vendor’s Data
An unexpected result is produced in an inspection. The customer would like to compare results with the vendor.