To plan service activities more accurately and to be able to influence the costs that are forwarded to billing, you first create a service order in Customer Service and then a service quotation with reference to it.

• Billing form on the overview screen in the section Service
• Dynamic item processor profile on the Administrative data screen in the section Controlling resource-related billing
• Service product that represents the customer's service request
• Components required
• Operations to be performed

2. Then you create a resource-related service quotation with reference to the service order.

The main item in the quotation is the service product from the service order. The components and operations are entered as sub-items.

The billing form and the dynamic item processor (DIP) profile in the service order are copied into the service quotation.

You cannot release the service order until the customer has accepted the service quotation.

3. When the customer accepts the service quotation, you create a sales order with reference to it.

The link to the service order is also copied.

4. Once the service order has been completed, you perform resource-related billing.