Posting Goods Receipt for Serviceable Materials (SAP Library

Posting Goods Receipt for Serviceable Materials

Use

You post goods receipt to record that the serviceable materials have arrived at your plant. You can also record receipt of other goods such as loaner items.

Prerequisites

You require a repair order in which you have recorded the customer's repair request.

Procedure

Choose Logistics ® Customer Service ® Service Processing ® Order ® Customer repair ® Returns delivery.

On the Create Returns Delivery screen, enter the following information:

Number of the repair order in the Repair order field

You can search for the appropriate repair order using the RMA number.

Delivery type in the Delivery type field

In the standard system, delivery type Returns delivery (LR) has been defined for this purpose.

Number of the shipping point in the Shipping point field

Choose Enter.
You reach the overview screen where you can post goods receipt by choosing Edit ® Post goods issue.
Save the delivery.

Result

Repairs Processing Using Inspection Lots

When you post goods receipt for serviceable materials:

The items are automatically assigned to inspection stock
An inspection lot is created automatically and initiates the technical check

Repairs Processing Without Inspection Lots

When you post goods receipt for the serviceable materials:

The items are automatically assigned to unrestricted use stock

We recommend that you post the serviceable materials to blocked stock (using movement type 344E) before you start the repair process.

You must initiate the technical check manually

Note

You can also create returns deliveries by choosing Outbound Delivery ® Create in the Shipping menu.