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Procedure documentationCancelling a Service Contract Locate the document in its SAP Library structure

Use

You can cancel a service contract (on header level) or a service contract item.

Procedure

  1. In the Sales menu choose Contract ® Change.
  2. Enter the contract number and choose Enter.
  3. To reach the screen for cancelling service contracts, choose Goto ® Header or Item ® Contract Data.

    4. The lower half of the Contract data tab page contains the cancellation data.

  4. Enter the date on which you received the cancelllation request from the customer in the Receipt of canc. field.
  5. Enter the date on which the customer wants to cancel the service contract in the Req.cancellat. date field.
  6. The system then determines on the basis of the cancellation procedure whether the requested cancellation date is valid.

If it is valid, the system adopts the date as the cancellation date for the contract. If it is not valid, the system proposes the next possible cancellation date for selection.

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