Repair Order (SAP Library - Returns and Repairs Processing (CS))

Repair Order

Definition

Sales document for recording all the business processes that are involved in processing faulty goods that a customer sends in for repair.

Structure

This graphic is explained in the accompanying text

The repair order has the following structure:

Header in which you record data that applies to the entire document
Repair request item in which you document the customer repair request

The following information is recorded in the repair request item:

Material number of the Service Product

Material number of the Serviceable material

Costs

Stock information

Configuration data

The repair procedure which the system uses to determine which actions it needs to generate for the repair request item

Actions that have to be performed in order to fulfill the customer repair request.

The Repair Procedure that is assigned to the repair request item determines which actions are required.

Use

You require a repair order to manage repairs processing.

Depending on how repairs processing is performed in your organization, you can choose between one of the following repair order types in the standard system:

RAS - Repair order with service product

You use this type of repair order if you want to specify the repairs to be performed at the time of order entry. A repair order of the type RAS is incomplete until a service product is entered. You can:

Enter the service product directly in the Material field in the repair order

Use the material determination function to find suitable service products via the material number of the serviceable material.

When you enter the service product and serviceable material in the repair request item, the system creates a return order item automatically for the serviceable material. The repair procedure controls this.

RA - Repair order

You use this type of repair order if you perform repairs according to the results of the technical check. You do not have to enter a service product at the order entry stage. After the technical check has determined what repairs need to be performed on the serviceable material, you can:

Enter the appropriate service product on the repair screen of the repair order

Use the material determination function to find suitable service products via the material number of the serviceable material.

Note

You must enter a service product in the RA repair order before the service technician can begin the repairs.