Actions for Managing Repairs Processing (SAP Library - Returns and Repairs Processing (CS))

Actions for Managing Repairs Processing

Use

The system uses the Repair Procedure that is assigned to the repair request item to determine what actions need to be taken to fulfill the customer's repair request.

The actions are represented in the system as sub-items of the repair request item. The system determines the appropriate item categories for the sub-items using the item category usage and the item category of the higher level item (repair request item). The item category usage and the item category of the higher level item are assigned to the repair order type in the Customizing activity Assign Item Categories.

Note

The item category usage is the action from the repair procedure with the prefix "R". For example, 101 (Repair registration) is the underlying action for item category usage R101.

Features

In the standard system, the following sub-item types can be created:

Sub-item	Is used to
Return order item	Manage return of goods to be repaired
Loaner item	Send temporary replacements to the customer
Repair item	Initiate repairs Depending on the requirements type, a service order may be created automatically for a repair item
Scrap item	Simply records that an item is to be scrapped. It does not manage the scrapping process.
Credit memo request item	Initiate the credit memo process for reimbursing customer for irreparable goods
Outbound delivery item	Return repaired goods to customer
Loaner pick-up item	Pick up temporary replacements from customer
Debit memo request item	Record data from resource-related billing

Activities

Where possible, the system generates the required actions automatically. If any of the actions need to be approved before they can be performed, the system does not generate any of the actions automatically. (You control this in the repair procedure with the Manual indicator.) You must create these actions manually when you have the necessary approval to proceed. In this case, you select the type of action that you require from proposals made by the system.

Example

This graphic is explained in the accompanying text

The repair procedure prevents the system from generating a scrap item in the repair order automatically. The repair request item status remains "Business decision required" until you gain the customer's approval to scrap the serviceable material and create a scrap item manually for it.