Warranty Claim Types 

Use

The warranty claim type determines the processing procedure that a warranty claim goes through (examples: precrediting, postcrediting, authorization, recall). It contains default values for the organizational data and control parameters.

You cannot create any warranty claims without a warranty claim type. You always define the warranty claim type first and then create a warranty claim for this warranty claim type (see also: Creating Warranty Claim Manually).

The control parameters control the processing of the warranty claim and determine the screen layout.

The default values serve as an aid when you enter data. They can be copied to all warranty claims of a warranty claim type and can be overwritten there, if necessary. You can alter default value determination and change the default values themselves by using BAdI WTY_CREATE_COPY.

You define warranty claim types in Customizing for Warranty Claim Processing under Define Warranty Claim Types.

You can define settings that you want to be valid for all warranty claim types in Customizing for Warranty Claim Processing under General Settings. These settings affect certain check periods and preferred condition types for the fast entry of items.

Prerequisites

You have made all the Customizing settings that are necessary for the creation of warranty claim types.

Features

·        The following are some of the control parameters for a warranty claim type:

¡        Screen layouts (a screen layout each for layout with navigation tree and layout without navigation tree) and a screen area in the claim header  in which customer-specific fields can be used.

For linking customer-specific fields into the screen layouts, see also: Creating Customer-Specific Fields, Including Customer-Specific Screens in Header Area and Including Customer-Specific Screens on Tab Pages.

¡        Procedures for Pricing, Message Determination, and Revenue Account Determination

¡        Default Values for Header Items, i.e.: condition types within the assigned pricing procedure that should be used during fast entry of warranty claims as header conditions (Customizing for Warranty Claim Processing under Pricing ® Define Default Values for Header Conditions).

¡        Entry defining for which condition types within the assigned pricing procedure you want the CO Account Assignment to be changeable (Customizing for Warranty Claim Processing under Accounting ® Allow Changeability of CO Account Assignments for Condition Types).

¡        Copy Procedures for copying warranty claim versions (Customizing for Warranty Claim Processing under Control Data ® Copying Control ® Assign Copy Procedures to Claim Types).

¡        Action Controls, Start processing status, Start category, split criteria for Processing with Claim Split, item type group, indicator for creation of change documents

You can find further information on categories and item types in this documentation under Warranty Claim.

¡        Document types for credit and debit memos and PA transfer structures for Profitability Analysis (CO-PA).

¡        Indicator whether changes made to warranty claims already saved should be saved in change documents.

·        The following are some of the default values:

¡        Partner roles/functions and partner numbers

¡        Sales organization, distribution channel, division

¡        Purchasing organization

¡        Plant

¡        Version currency

Activities

Check the warranty claim types delivered in the standard system Customizing. If necessary, define you own warranty claim types by copying ones that already exist to the customer namespace.