Creating a Repair Order with a Service Product (SAP Library

Creating a Repair Order with a Service Product

Choose Logistics ® Customer Service ® Service processing ® Order ® Customer repair ® Create.

Enter the order type Repairs/Service and the organizational data and then choose Enter.

Enter the customer number in the Sold-to party field and enter an external purchase order number in the PO number field.

You can use this number as the Return Material Authorization (RMA) number for tracking repairs processing. If you do not make an entry in this field, the system automatically enters the document number in this field when you save the document.

Enter the material number of the serviceable material in the ServiceableMat field and the quantity of serviceable materials in the Qty field and then choose Enter.

If material determination is active, the system proposes the possible service products for the serviceable material. Choose the appropriate service product. Otherwise, enter the service product manually.

On the basis of the repair procedure, the system creates an action (a return order item) for managing the return of the goods.

To view the return order item, select the repair request item and choose Repairs.

You reach the Repairs tab page. As well as information on the actions to be performed in repairs processing, you also find status and quantity information on the screen you reach.

If required, create an action (a loaner item) for managing the sending of a temporary replacement to the customer:

Enter the quantity of serviceable materials to be replaced
Select the relevant action type
Enter the material number of the temporary replacement

Note

Later on in repairs processing, you can access other information that is relevant for the repair order from the Repairs tab page. For example, you can switch from the repair order to the relevant service order or inspection lot, or you can call up stock information for the serviceable material.

Save the repair order.

Result

The customer repair request has been documented in a repair order.

If you have agreed to pick up the serviceable material from the customer, you use the return order item to initiate this. Otherwise, the customer sends the serviceable material back to you.

If you have created a loaner item, it is included in the delivery due list and the temporary replacement is delivered to the customer.

Repairs processing continues when you receive the serviceable materials and post goods receipt for them.