A customer, for example, informs you that a particular trading contract they received contains incorrect amounts. Since you are not responsible for this, you want to forward the message to another employee.

This employee can display, but not change, the trading contract, check the trading contract details, and contact the customer if necessary.

You can use the transaction Workflow Workbench: Trading Contract to trigger a workflow that determines the person responsible. In this transaction, you can enter the following information:

• Method: It must only be possible to display, not change, the document.
• Document number
• Explanatory text

The system determines the person responsible by using the role (user assignment) defined for the workflow scenario, and sends a work item to the inbox of that person. This work item contains the explanatory text. When you, as the person responsible, execute the work item, the trading contract is displayed, but cannot be changed.