Contact Person Data 
Contact Person Data
Use
The Sales Support component helps you develop valuable sales relationships with individual buyers and contacts. Your sales personnel can accumulate detailed information about the contact people with whom they deal during daily sales activities. A number of freely definable attributes let you assign to your contact people the characteristics that are important to your sales operations. The attributes can help you later to build address lists for direct mailing campaigns.
The information you gather about contact people at your customer, sales prospect, and sales partner also forms the basis for many sales activities. For example, you can record information about the visiting hours and buying habits of contacts at your customer. The information can be used later to prepare for sales calls or to bring a new salesperson up to speed. In addition, you can store additional information about your contacts, for example, whether the person can be sent promotional literature through the mail or whether they should be excluded from mailing campaigns. During sales promotions, this information can help you to decide, for example, what kind of premium gifts it would be appropriate to send to your contacts.
Activities
There are two ways to create or maintain information about contact people:
Within a master record: Within the master record of, for example, a customer, you can select a view of contact person information. If you are entering information about a new contact person, you need only enter the most essential information, such as name, department, and telephone number. You can decide whether to enter more detailed information on the detail screen now or later.
Within Sales Support: This second way is a shortcut. You can search for an existing contact person record with limited information, such as the last name of the contact or part of a telephone number. You then go directly to the screen that contains detailed information about the contact person.
A contact person can only be assigned to one customer record. However, you can link one contact person to several other customers using the partner function AP. In this case, the contact address is the address that you maintain for the contact person in the customer master record to which you initially assign him or her.