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Procedure documentation Find Warranty Claim Locate the document in its SAP Library structure

Use

You use this procedure if you want to find and process a specific warranty claim, the number of which you no longer have in mind.

Note

You can also use transaction code WTYSE to search for warranty claims. The disadvantage of this search function is that you have to enter a number range interval, in other words you have to know in which number range interval the numbers of the claim you are searching for are. Furthermore, the selection criteria are defined and can only be changed by using BAdI WTY_SELECTION_LIST. The advantage is that you can branch directly to warranty claim processing by clicking on the claim number in the hit list. You can also return to the hit list from the processing screen.

Procedure

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       1.      Enter the transaction code WTY.

You reach the initial screen for Warranty Claim Processing.

       2.      Call the F4 help function on the field Claim.

You access a dynamic search help for the warranty claim. A selection of fields with interval restrictions is displayed. When the search help is called for the first time, only the header fields of the warranty claim are displayed.

       3.      Choose New field selection.

All the header, item and version fields that can be selected for the warranty claim are displayed in a tree in the left-hand area of the search help. The fields shown in the right-hand area are displayed in color.

       4.      Select the fields that you want to use to search for warranty claims (multiple selection with Control, block selection with Shift) and choose This graphic is explained in the accompanying text Adopt selected items.

The selected fields are copied to the right-hand area of the search help and are available for selection.

Note

The field selection is user-specific and remains even when you exit the transaction.

       5.      Enter the single values or the intervals according to which you want to select and choose This graphic is explained in the accompanying text Execute.

Note

The search is quickest if you select using only header fields.

A hit list is displayed, from which you can choose the warranty claim you require. You cannot, however, return to the hit list.

 

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