Processing Warranty Claims 

The goal of warranty claim processing is to automate processing as far as possible and let it run in the background. Nevertheless, manual processing and the appropriate tools for working in dialog mode are also necessary:

·        Standard layout: overview of the sequence of screen areas, explanation of the icons used, guidelines on using customer-specific fields and customer-specific screens

·        Manuel creation of warranty claims

·        Searching for warranty claims with the largest possible flexibility when using selection criteria

·        Archiving of warranty claims that no longer have to be processed

·        Mass processing of warranty claims for the automation of processing