Processes in Warranty Claim Processing 

The following processes show you how you can use the scope of functions provided in Warranty Claim Processing. All the processes are merely examples that will certainly not occur in business practice in exactly this form.

·        Processing with Postcrediting/Precrediting (standard processing)

·        Processing with Authorized Goodwill for cases when the warranty conditions are no longer fulfilled

·        Processing with Recalls/Technical Campaigns for cases when serious technical faults in the warranty object are to be removed at the cost of the reimburser

·        Processing with Claim Split when there is more than one reimburser for the items in a warranty claim

·        Processing with Parts to be Returned

The following processes are not separate forms of warranty claim processing but partial processes that can occur in each of the above-named processes:

·        Warranty Check for checking whether the warranty conditions have been fulfilled

·        Posting in Accounting (FI/CO) and updating the values

·        The process Grouping of Credit Memos is a separate and optional process during which the posting of credit memos to the claimant is simplified by grouping several credit memos together in a credit memo list.