Warranty Check 

Purpose/Use

This process is a partial one that is integrated into every procedure in warranty claim processing. It checks whether the warranty object still has a valid warranty or not.

Prerequisites

·        You have created one or more master warranties with warranty counters (transactions BGM1/BGM2/BGM3).

·        You have entered the master warranty and the start of the warranty period in the object.

·        You have entered measurement positions with characteristics in the object and created measuring points for these measurement positions. The characteristics that you require for the warranty counters have to coincide with the characteristics for the measurement positions in the warranty object.

¡        Every non-calendar warranty counter of the master warranty must have been created exactly once as characteristic for the measurement position in the object.

¡        Calendar warranty counters of the master warranty should not be copied to the object.

You can use reference objects as a reference or a template to copy from when you create measurement positions and measuring points in the object.

If you want to include the dialog box for the warranty check in the service notification and the service order, you need to insert the following coding in customer exit BG000002 in program ZXBG0U02:

DATA: ls_bgmkobj TYPE bgmkobj.
IF NOT i_equi IS INITIAL.
ls_bgmkobj-j_objnr = i_equi-objnr.
ENDIF.
IF NOT i_iflo IS INITIAL.
ls_bgmkobj-j_objnr = i_iflo-objnr.
ENDIF.
IF NOT ls_bgmkobj-j_objnr IS INITIAL.
CALL FUNCTION 'WTY20_DISPLAY_CHECK_DETAIL'
EXPORTING
is_bgmkobj = ls_bgmkobj
iv_check_date = sy-datum.
ENDIF.
REFRESH: i_result, i_text1 .

Process Flow

...

       1.      You create a warranty claim manually or receive one automatically via the Web interface or via IDoc/EDI.

       2.      You enter the measurement readings for the version (example: number of kilometers or operating hours) and, if required, exactly one measurement reading for the item in the warranty claim. When you save, CS measurement documents are automatically created with these measurement readings. These measurement documents are then added to the document flow for the warranty claim. No measurement readings are saved in the warranty claim itself.

Alternatively, you can enter the measurement documents outside the warranty claim using transactions IK11/IK12/IK13. If you do this, however, they have no reference to the warranty claim version.

A measurement document has to exist for every warranty counter in the object so that the check functions correctly.

       3.      You start action A200 Check Master Warranty either manually or automatically.

       4.      The system executes the warranty check and compares the measurement readings in the measurement documents with the warranty counter limit values in the master warranties.

To do this, it reads the characteristics/warranty counters in the object and searches for identical characteristics/warranty counters and their value limits in the master warranties. Finally, the system compares the current measurement readings in the warranty claim with the value limits in the master warranties. If a calendar warranty counter has been defined, the system checks whether the reference date for the warranty claim lies within the calculated warranty period.

Result

The system automatically determines whether a valid warranty exists for the warranty object or not. Depending on the result, the system rejects or accepts the claim, provided the action with VSR check has been programmed appropriately.

In manual processing the result is displayed in a dialog screen. During automatic processing the result is saved to the database and can be read by usingVSR checks.

The following results are possible:

·        00 valid warranty, positive check result

·        03 invalid warranty, negative check result

·        01 no warranty check possible since required measuring point is missing

·        02 no warranty check possible since required measurement document is missing

·        04 warranty check date is before warranty start date

·        05 warranty check date is after warranty end date

·        06 warranty object contains two measuring points with the same warranty counter

·        99 negative check result but positive check result for the check on the superior/higher-level object

Example

You have defined a warranty period of two years for a maximum clock reading of 50 000 km in the master warranty.

If you enter a current measurement reading of 49 000 km in the warranty claim but the warranty period has been exceeded, your claim will be rejected.

If you enter a current measurement reading of 49 000 km in the warranty claim and the warranty period has not been exceeded, your claim will be accepted.