Correspondence Tool in Loans Management 

Purpose

This component supports you in the creation of standardized periodic or event-controlled correspondence. You can generate this in single and mass runs. Creation of correspondence is an essential component of a bank’s business process and can be sent to the recipient via various media (for example, by letter, e-mail or fax).

Correspondence serves many communication purposes:

·        Sending information (for example, notification of condition changes)

·        Documenting business processes as a result of agreements between customer and bank (for example, confirmation of notice).

Scope of Functions

You can differentiate standardized correspondence according to the following criteria:

Reason for Creation

·        Event-controlled generation of correspondence

Event-controlled correspondence is usually generated in connection with a business operation, for example an offer for a capital transfer.

·        Periodic generation of correspondence

Periodic correspondence generation involves the generation of regularly recurring correspondence, such as the account statement.

Request Type

·        Single request (for example, single account statement)

·        Mass request

Forms are printed by means of Smart Forms using the print program created using the Print Workbench. The data can be formatted for direct printing or as XSF/XDF for transfer to an external Output Management System (OMS).

Restrictions

The following functions are not components of correspondence creation and must be implemented in an Output Management System.

·        Automatic assignment of marketing material to correspondence.

·        Grouping several types of correspondence together in one (for example, contract with confirmation of standing order and payment plan).