Service Contract Creation (SAP Library - Customer Service Processing (SD-SLS-OA))

Service Contract Creation

Use

After you have negotiated the terms of a service package with the service recipient, you create a service contract in the system to record this information.

Activities

You can create a service contract in the following ways:

From scratch, without reference to another document
With reference to a preceding inquiry or quotation
With reference to an existing contract

When you create a service contract with reference to another document such as another service contract or a quotation, the system copies the relevant data (for example, validity period and cancellation data) into the new contract.

To ensure consistency of data in all service contracts for a particular customer, you can link each service contract to a master contract that contains the general terms and conditions, which you have agreed with the customer. For more information, see Master Contracts.