Processing with Authorized Goodwill 

Purpose

You use this process if you want to authorize a claimant to submit a warranty claim for an object for which, according to the warranty conditions, there is no longer a warranty. In other words, you want to make use of goodwill. The system can then check this authorization and process the claim automatically.

Prerequisites

·        For prerequisites, see: Processing With Postcrediting/Precrediting

·        You have programmed an authorization check in the VSR checks or in an appropriate action.

The standard system does not contain any action that automatically carries out such a check.

·        You have created a special claim type for authorizations in Customizing for Warranty Claim Processing under Define Warranty Claim Types.

Process Flow

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       1.      You clarify with the claimant that he/she can make a warranty claim for the object in question although the warranty conditions are no longer fulfilled.

       2.      You create an authorization in the system on the basis of a warranty type for authorizations (transaction WTYAUT). Object type, object number, partner and the items that are affected by the warranty claim are required entries.

       3.      You approve the authorization (action A300 Approve Authorization).

You can cancel the authorization with action A301 (Reset Approval of Authorization).

       4.      You forward the authorization number to the claimant.

       5.      The claimant creates a warranty claim for this object and enters the authorization number and the name of the person granting the authorization.

       6.      A VSR check or an actions (see: prerequisites) checks whether the object in the claim is the same as the object in the authorization and compares the items contained in each.

       7.      If the check result is positive, the system automatically processes the claim further.