Material that represents the customer's repair request. The service product is represented in the system by a material master record. Service products are measured in the unit of measure "piece". If required, you can define the service product as a configured or configurable material.

You enter the service product in the repair request item in the repair order. You can set up material determination so that when you enter the serviceable material in the repair request item, the system proposes the appropriate service products for selection.

The service product is used to determine:

• What services the customer should pay for

• How much these services cost

• Which tasks are required to perform the services