Service Master Record Maintenance 

Use

You use this function if you wish to store frequently procured services centrally as master records and use them on a cross-application basis.

Integration

When creating Service Specifications, you can reference service master records by entering just the number of the service.

For more information, refer to Adopting a Service Master Record in Service Specifications.

Prerequisites

You make the relevant settings for the maintenance of service master records in Customizing for External Services under Service Master Record.

Features

Single Screen Function

The following service master record functions are available on a single screen:

●     Display

When you first invoke the entry sheet functionality, the screen is in display mode.

●     Create

●     Change

●     Copy

When creating a service master record, you can copy an already existing one by clicking .

●     Find

Via  Other service, you can search for a service master record on the basis of the service number.

●     Delete

Service master records can only be deleted if no conditions have been maintained for them.

Service Overview

Click  on the left side of the screen to show or hide an overview of service master records that have already been created. Double-click on a service to display the relevant master record data on the right-hand side of the screen.

Within the overview, you can do the following:

●     Maintain display variants

Click  to specify which data from the service master records is to be displayed in the service overview.

●     Find services

If you click , you can enter a search term for a service master record. The service found will be indicated in the overview.

●     Define the sorting of the list

Click  to specify the column data by which the list is to be sorted in ascending or descending order.

●     Define selection variants

You can choose the following selection variants via the input help under :

○     Last services

Here you see the last-maintained service master records.

○     Other selection

You can define the selection of service master records displayed via:

-         Service number

-         Service category

-         Material/service group

-         Service short text

Individual Screen Settings

You can expand and collapse the data areas on the right of the screen.

You can either:

●     Expand and collapse all data areas via  Expand all and  Collapse all, or

●     Expand and collapse individual data areas via  Basic data or  Basic data, for example.

When you first invoke the function, the data areas for the basic data and the long text are expanded.

Each time you reinvoke the function, the screen settings and the data you had selected or maintained when you last exited the function appear.

Multilingual Text Maintenance

You can maintain both the long and short texts in several languages. In the Long text data area, click  to choose the languages in which you wish to maintain texts.

Administrative Information

The administrative information shows you when and by whom the service master record was created or last changed (Goto ® Administrative info).

Display Change Documents

The change document display function gives you a list of all changes made to the service master record since its creation (Goto ® Change documents).

Quantity Calculation Using Formulas

To facilitate the calculation of the quantity of a certain service, you can assign a formula to a service master record.

You specify the formulas you need in Customizing for External Services Management under Formulas for Quantity Determination ® Define Formulas.

Inserting Graphics

If you want to illustrate a certain service, you can insert a graphic in the data area Basic data. To do so, you must import your locally stored graphics file into the SAP System via the SAP Web Repository (Web Development ® Web-Repository). You can then choose the graphics files via the input help for the Graphic field.

Classification

With the aid of the classification system, you can assign service master records to freely defined classes and then choose them by means of the Service Selection facility. If you wish to classify service master records, you must assign the classes to class type 038 (service).

For more information on the classification system, refer to CA - Classification.

Service Master Conditions

You can store pricing data agreed with your vendors for each service master record in the form of conditions.

For more information, refer to Master Conditions for Services.

Linkage with Service from Standard Service Catalog (SSC)

By specifying the service type, the edition, and the SSC item in the service master record (data area Standard service catalog), you can save a service from the Standard Service Catalog as a service master record (and thus also define prices for this service, for example).

Sending via E-Mail

In display and change modes, you can click  to send service master records for checking via workflow, for example.