Action Controls 

Use

You define processes for automatic and manual warranty claim processing by defining action controls and assigning an action control to each warranty claim type. The processing procedures can be different from claim type to claim type.

An action control contains an action matrix, in which you define which actions are allowed for a specific processing status of the claim and which new status then results.

You define action controls in Customizing for Warranty Claim Processing under Control Data ® Process Control  ® Define Action Controls.

Features

An action control defines the following:

·        in manual processing, the actions that can be performed at each processing status. These actions are then displayed in the action box in the warranty claim as available for being performed.

·        in automatic warranty claim processing, the action that is processed automatically at each processing status (indicator: Automatic)

Only one action per action control and processing status can be defined as an action for automatic processing.

If there is more than one elementary action that should be performed automatically at a specific processing status, you first have to group these elementary actions together into an interlinking action, then enter this interlinking action in the matrix and define it as automatic.

Activities

...

       1.      Check the processing statuses, actions and action controls in Customizing of the standard system.

       2.      If required, define new action controls.

       3.      Assign an action control to each warranty claim type.