Customer Service (CS)
CS Customer Service Overview
Customer Service (CS)
Installed Base Management (CS-IB)
Service Agreements
Service Contracts
Customer Interaction Center
Service Notifications (CS-CM-SN)
Call Management
Budget Planning for Plant Maintenance and Customer Service (MCB)
Structuring and Managing Technical Objects
Management of the Installed Base
Serviceable Item as a Material
Serviceable Item as a Piece of Equipment
Serviceable Item as a Functional Location
Serviceable Item as a Bill of Material
Technical Objects (CS-BD/PM-EQM)
Functional Locations (CS-BD/PM-EQM-FL)
Functional location
Reference Functional Location
Creating a Reference Functional Location
Copying a Reference Functional Location
Changing and Displaying a Reference Functional Location
Activating/Deactivating Reference Functional Locat
Flagging a Reference Functional Location for Delet
Structure Indicator
Creation Functions for Functional Locations
Creating a Functional Location
Creating a Functional Location for the Reference Location
Creating a Functional Location Using a Copy Reference
Assigning a Superior Functional Location
Changing and Displaying a Functional Location
Renaming Functional Locations
Changing the Maintenance Plant in a Functional Loc
Activating/Deactivating Functional Locations
Flagging a Functional Location for Deletion
Alternative Labeling Systems
Configuring a Required Labeling System
Assigning an Alternative Label to a Functional Loc
Displaying Alternative Labels for a Functional Loc
Representing the Structure of a Whole System
Displaying Location Structures
List Editing for Functional and Reference Function
Creating Location Master Records Using List Editin
Creating Similar Structures
List Editing Using a Copy Reference
Replacing Location Labels
List Editing Using a Reference Functional Location
Consistency Check for Functional Location Data
Performing a Consistency Check
Equipment (CS-BD/PM-EQM-FL)
Equipment
Creating a Piece of Equipment
Using List Editing for Equipment
Changing a Piece of Equipment
Changing the Maintenance Plant
Change View Selection
Displaying an Equipment Master Record
Activating/Deactivating Equipment
Flagging a Piece of Equipment for Deletion
Displaying Usage Times
Displaying the Structure List and the Structure Gr
Equipment at Functional Locations
Installing/Dismantling Equipment from the Function
Installing Equipment
Dismantling Equipment
Replacing Equipment
Change of the Actual Configuration
Installing/Dismantling from the Equipment Master R
Installing Equipment
Dismantling Equipment
Exchanging Equipment
Change of the Actual Configuration
Hierarchical Equipment Structure
Hierarchy System for Equipment
Installing Sub-Equipment in a Piece of Equipment
Installing Equipment in a Superior Piece of Equipment
Changing the Equipment Hierarchy
Changing the Hierarchy in the Superior Equipment Master Record
Installing Further Sub-Equipment
Deleting Pieces of Sub-Equipment
Replacing Sub-Equipment
Changing the Position Number
Changing the Hierarchy in the Sub-Equipment Master
Hierarchy Display for Equipment
Displaying the Whole Hierarchy
Displaying the Sub-Equipment Structure of an Indiv
Production Resources/Tools as Equipment
Creating Production Resources/Tools as Equipment
Creating PRT Usage Counters for Equipment
Releasing/Locking Production Resources/Tools
Fleet Object as Equipment
Fleet Management
Creating a Fleet Object as Equipment
Calculating the Consumption Data for Vehicles
Calculating the Consumption Data for Miles per Gallon
Consumption-Relevant Counter-Reading Recording
Selection of Vehicles
Equipment as Units of Tangible Assets
Allocating Equipment to an Asset
Synchronizing Fixed Assets and Equipment
Configuration Data
Configuring a Piece of Equipment as a Variant
Copying and Changing an Existing Configuration
Creating a New Configuration
Changing an Equipment History
Event
Interim Status
Conversion Log
Phase 1: Replacing an Actual History with a Target History
Checks
Change Documents
Structure Gaps
Goods Movements
Synchronizing Fixed Assets and Equipment
CRM Coupling
Phase 2: Create Relationships for Measurement Reading Transfers
Phase 3: Adjustment of Notifications
Tips for Changing an Equipment History
Comparison: Equipment - Functional Location
Functions of Technical Objects
Synchronization of Construction Type and Material Number
Automatic Creation of Equipment Master Records
Technical Objects Search
Material Where-Used List
Multiplying Out Quantities
Find Material Using Classes
Find by Replacement Equipment/-Components
Data Transfer
Hierarchical Data Transfer
Horizontal Data Transfer
Data Transfer By System Rules
Individually-Defined Data Transfer
Data Transfer Sequence
Transferring Data from Dependent Fields
Transferring Data When Objects are Locked
Processing the Objects Immediately
Processing the Objects Later
Data Transfer for Subsequent Structure Changes
Data Transfer
Transferring Data From the Superior Equipment or L
Transferring Data From Installed Equipment
Displaying and Changing Data Origin
Displaying and Changing Data for Locations
Displaying Data Origin for Locations
Changing Data Origin for Locations
Displaying and Changing Data Origin for Equipment
Displaying Data Origin for Pieces of Equipment
Classification of Technical Objects
Creating and Changing Characteristics and Classes
Classifying Reference Functional Locations
Classifying Functional Locations
Classifying Equipment
Changing the Classification
Document Management for Technical Objects
Linking Master Records to Documents
Displaying Documents
Creating Multilingual Texts for Technical Objects
Entering Multilingual Short Texts
Entering Multilingual Long Texts
Administrative Information for Technical Objects
Displaying Administrative Information
Displaying the Action Log
Object Information
Calling up Object Information
Permit
Creating Data for the Permit
Assigning a Permit
Partner
Customizing for Partners
Partner Transfer
Creating a Partner for the Technical Object
Status Management
System Status
User Status
Displaying the Status and Transactions Allowed
Setting a User Status
Deactivating a User Status
Flagging Master Records for Deletion
Deactivating Master Records
Management of Technical Objects
Comparison: Structural Display – Product Structure Browser
Defining a Display Filter
Creating a Structure
Processing a Structure
Showing Environment Data
Hiding Object Dependencies
Managing Structural Changes
Information About Structural Changes
Configuration Control
Configuration Control Workbench
Preparatory Activities for the Configuration Check
Actual Configuration
Structure Gaps
Creating and Deleting Structure Gaps
Function Identifier
Creating a Function Identifier
Linking Equipment with iPPE Access Nodes
Displaying the Actual Configuration
Master Parts List
Cancel-Part Relationships
Processing Cancel-Part Relationships
Overall Configuration Check
Quantity Check
Performing a Configuration Check
Configuration Check Log
Business Add-Ins
Change of the Actual Configuration
User-Specific and User-Group-Specific Settings
Preparatory Activities for Using Part Statuses
Installation of Equipment
Installing Equipment with Simultaneous Goods Movement
Removing Material from Storage Without Updating Hierarchy
Dismantling of Equipment
Dismantling Equipment with Simultaneous Goods Movement
Placing Material into Storage Without Updating Hierarchy
Movement and Special Stock Types for Installation and Dismantlin
Exchange of Equipment
Exchanging Equipment
Local Configuration Check
Business Add-Ins
Installed Base Management (CS-IB)
Installed Base
Creating an Installed Base
Creating an Installed Base with a Reference
Creating an Installed Base from Sales Data
Creating an Installed Base from Production Data
Displaying an Installed Base
Displaying an Installed Base from the Technical Object
Displaying an Installed Base from the Notification
Structure Processing of an Installed Base
Measuring Points and Counters (CS-IB-MC / PM-EQM-SF-MPC)
Measuring Point
Counter
Measurement Documents
Counter-Based Maintenance
Condition-Based Maintenance
Customer Exit IMRC0001
Calling up Documentation for the Exit
Entering Measurement and Counter Readings
Entering Measurement and Counter Readings in the Internet (PM-EQ
Entering Measurement and Counter Readings as Barcodes
Basic Functions
Creating Measuring Points and Counters
Creating Measuring Points When Processing a Technical Object
Creating a Measuring Point Directly
Creating Counters When Processing a Technical Object
Creating a Counter Directly
Classifying a Measuring Point/Counter
Defining a Measurement Range
Processing Measuring Points and Counters
Creating Measurement Documents
Editing Measurement Documents
Example for Reversing a Measurement Document
Additional Functions
Transfer of Measurement and Counter Readings
Defining Data for a Measurement/Counter Reading Transfer
Repeating a Measurement or Counter Reading Transfer
Defining a Measurement/Counter Reading Transfer for Copied Locat
Displaying the Transfer Hierarchy for a Key Date
Generation of Interval Documents
Working With a Measurement Reading Entry List
Setting the Total Counter Reading Externally
Representing Counter Replacement
Converting Units of Measurement
Using the Conversion Function
Consumption-Relevant Counter-Reading Recording
Graphics for Measurement Documents
Reference Measuring Points
Reference Measuring Point
Working with Reference Measuring Points
Processing Reference Measuring Points
Setting and Displaying Functions in the Measuring Point
Permits (CS-SE/PM-EQM-SF)
Working with Permits
Creating, Changing and Deleting a Permit as Master Data
Assignment of Permits
Assigning Permits
Displaying a Permit List
Changing an Assignment of Permits
Canceling an Assignment of Permits
Entering, Issuing and Canceling a Permit
Call Management
Processing of Services
Service Processing Using a Service Notification
Service Processing Using a Service Order
Service Processing Using a Sales Order
Returns and Repairs Processing (CS)
Repair Order
Serviceable Material
Service Product
Actions for Managing Repairs Processing
Repair Procedure
Material Determination in the Repair Order
Statuses in the Repair Order
Serial Number Handling in Repairs Processing
Worklists in Repairs Processing
Pricing and Billing the Repair Order
Resource-Related Billing for the Repair Order
Fixed Rate Billing for the Repair Order
Creating a Repair Order with a Service Product
Creating a Repair Order without a Service Product
Posting Goods Receipt for Serviceable Materials
Advance Shipment Process
Advance Shipment
Creating a Service Notification for Advance Shipme
Creating a Service Order for Advance Shipment
Status: Advance Shipment
Service Processing Using Sales Order With Service Item
Service Product
Configurable Service Product
Automatic Creation of Equipment
Automatic Creation of Configurable Equipment
Creating a Master Equipment
Creating a Material Master for a Service Product
Creating/Processing a Service Product
Creating a Sales Order With Service Product
Creating a Sales Order with Configurable Service Product
Copying Configuration Data in Service Processing
Controlling for Services
Profitability Analysis for Services
Controlling for a Service Order
Controlling for a Service Contract
Controlling for a Project
Controlling With a Spare Part Order
Differentiation of Cost Elements
Notifications (CS-CM-SN/PM-WOC-MN)
Maintenance Notifications (PM-WOC-MN)
Maintenance Notification
Malfunction Report
Maintenance Request
Activity Report
User-Specific Notification Types
Maintenance Processing for Unplanned Tasks
Service Notifications (CS-CM-SN)
Service Notification
Customer Notification
Activity Report
Service Request
User-Specific Notification Types
Special Functions in the Service Notification
Entry of Partner Data in a Service Notification
Transfer of One-Time Customer Data
Credit Limit Check
Incoming Calls
Outgoing Calls
Task Determination and Notification Monitoring
Parameters for Task Determination
Automatic Determination of Tasks
Example: Automatic Determination of Tasks
Notification Monitoring
Monitoring of Response Time
Service Notifications in the Internet (CS-CM-SN)
Process Flow (Service Notifications)
Application Example (Service Notifications)
Creating, Changing and Displaying a Notification
Configuration of User Default Values
Entering a Notification Header Text
Entering Items
Data from the Copy Model
Assignment of a Task List to a Notification
Cause
Entering Causes for an Item
Processing Different Notification Data
Entering Breakdown Data and Duration
Specifying a Priority
Entering Measurement Documents
Linking a Document from Document Management
Perform Mass Change
Displaying the Action Log for a Notification
Displaying Changes in Notifications
Displaying an Installed Base from the Notification
Partner
Customizing for Partners
Partner Transfer
Creating a Partner for the Notification
Calling Up Partner Information
Reference Object
Specifying and Changing Reference Objects
Calling up Object Information
Time Zones
Task
Entering Tasks
Status Management for Tasks
Automatic Determination of Tasks
Example: Automatic Determination of Tasks
Follow-Up Actions for Tasks
Activity
Entering Activities
Catalog Profile
Copying Another Catalog Profile
Changing the Catalog Profile
Action Box
Standard Follow-Up Functions (Activities)
Standard Follow-Up Functions (Tasks)
Shop Papers for Notifications
Settings for Printing Shop Papers
Delta Printing
Print Programs and Forms
Technical Properties of Shop Papers
Printing and Faxing of Shop Papers
Printing a Maintenance Notification in Full
Printing a Notification Item
Printing/Faxing Shop Papers for Several Notifications
Faxing Shop Papers
Viewing the Print Log
Archiving Shop Papers in ArchiveLink
Downloading a Notification
Sending of Short Messages Using Paging
Sending of Messages Using the Internet and SAPoffice®
Use of Standard Texts
Putting Notifications in Process
Assignment of Notifications to Orders
Worklist for Notifications
Creating and Processing a Worklist for Notifications
Deleting of Notifications Including Operations from Order
Display/Change Operational Assignment of Object List Entries
Assignment of a Task List to a Notification
Creating an Order from a Notification in the Background
Creating an Order Directly from a Notification
Assigning an Order to a Notification
Assigning a Notification to an Order
Creating a Notification for the Order
Deleting an Assignment Between Notification and Order
Postponement of Notifications
Notification Completion
Notification History
Completing a Notification Directly
Completing a Notification from the Order
Putting a Notification in Process Again
Entering Technical Findings
Deletion of Notifications
Selection of Notifications
Execution of Functions for Several Notifications
Creating an Order for Several Notifications
Selecting Items, Tasks and Activities
Displaying the Portfolio
Calling up Graphics
Document Flow
Displaying Document Flow for Notifications or Orders
Document selection
Obtaining Maintenance Contract Info from the Document Flow
Evaluation of Notifications
Status Management in Notifications
Displaying a Status
Assigning System Statuses Automatically
Setting/Resetting User Status
Entering Responsibilities (Workflow Connection)
Orders (CS-SE/PM-WOC-MO)
Order Types
Maintenance Order
Service Order
Investment Order
Calibration Order
Refurbishment Order
Spare Parts Order
Order Processing: Internal Processing
Creation of an Order
Use of Default Values for the Order
Creating an Order
Creating an Order for the Notification
Creating an Order Directly from a Notification
Creating an Order and Notification Together
Detach/Replace Header Notification of Order
Creating an Order with Different Planning Plant
Creating an Investment Order
Creation of a Calibration Order
Calling Up the Initial Screen for Creating an Order
Calling Up an Order in Change Mode
Calling Up an Order in Display Mode
Worklist for Notifications
Creating and Processing a Worklist for Notifications
Deleting of Notifications Including Operations from Order
Display/Change Operational Assignment of Object List Entries
Assignment of a Task List to a Notification
Planning of an Order
Establishment of Reference Object Data
Operation
Use of Operations and Sub-Operations
Description of the Operations
Describing an Operation
Control Key
Work Center
Use of Performing Work Centers in the Operation
Enhanced Work Center Search
Materials Planning
Requirements Planning
Change of Purchase Requisition
Work Scheduling Using Bills of Material
Scheduling and Displaying Bill of Material Components
Find by Replacement Equipment/-Components
Find Material Using Classes
Material Where-Used List
Specifying an Assembly
Planning Stock Material
Planning Non-Stock Material
Planning Variable-Size Items
Planning Material Using a Description
Displaying, Changing and Deleting Material
Personnel Planning
Settlement Rule
Creating or Generating a Settlement Rule
Settlement Receiver
Object List
Editing the Object List for an Order
Display/Change Operational Assignment of Object List Entries
Scheduling
Scheduling Data
Changing Scheduling Data
Scheduling an Order
Copying Project Dates as Basic Order Dates
Displaying and Creating Dates
Working with Task Lists
Using Task Lists
Selecting Operations for a Task List
Selection of Operations
Copying Task List Default Values
Selecting a Task List
Changing and Displaying a Task List
Selecting a General Task List
Assignment of a Task List to a Notification
Use of Service Specifications
Procurement Using an External Procurement System
Transfer a PReq to an External Procurement System
Catalog Interface (OCI - Open Catalog Interface)
Costs
Estimation of Costs
Estimation of Planned Costs
Additional Planning Functions
Use of Relationships
Relationship
Networking Orders Using Relationships
Creating Relationships Using the Graphics Function
Creating Relationships Using the List Function
Displaying, Changing and Deleting Relationships
Creating Operations for Relationships Using the Graphics Functio
Performing a Loop Analysis
Shutdown Planning with External Systems
Order Hierarchy
Creating and Displaying a Sub-Order
Use of Order Assignments
Assignment to Profit Centers
Assigning an Order to a Revision
Assigning an Order to a Project
Assigning an Order to an Investment Program Position
Assigning an Order to Funds Management
Assigning an Order to a Real Estate Object
Assigning an Order to a Joint Venture
Execution Factor
Changing an Execution Factor
Use of User Data
Entering User Data
Budget Management
Use of Production Resources/Tools
Assigning PRTs to an Operation
Deleting PRTs from an Operation
Scheduling PRTs
Using Quantity Management for PRTs
Using Status Management for PRTs
Capacity Planning
Capacity Requirements Planning in Customer Service and Plant Mai
Partner
Customizing for Partners
Partner Transfer
Entering Partner Data
Control of an Order
Material Availability Check
Checking Stock Material Availability
Availability Check for PRTs
Checking Availability of PRTs
Order Release
Releasing an Order
Putting an Order in Process
Loading Order Data from the SAP System to the PC
Shop Papers for Orders
Settings for Printing Shop Papers
Delta Printing
Print Programs and Forms
Technical Properties of Shop Papers
Printing and Faxing of Shop Papers
Printing Shop Papers
Printing Shop Papers for Several Orders
Delta Printing
Calling Up a Print Preview and Print Log
Faxing Shop Papers
Displaying and Archiving Shop Papers
Sending of Messages Using the Internet and SAPoffice®
Sending of Short Messages Using Paging
Use of Standard Texts
Execution of an Order
Use of Stock and Non-Stock Material
Withdrawing Stock Material
Displaying Goods Movements
Find by Replacement Equipment/-Components
Material Where-Used List
Completion of an Order
Completing an Order
Completion Confirmations (CS-SE-CON/PM-WOC-JC)
Completion Confirmation
Entry of Completion Confirmations for Orders
Entry Options
Overall Completion Confirmation
Using the Overall Completion Confirmation
Individual Setting of Overall Completion Confirmation
Data for the Operation
Screen Areas for Confirmation Data
Individual Time Confirmation
Individual Time Confirmation Using Order/Operation Number
Individual Time Confirmation Using Confirmation Number
Individual Time Confirmation for a Standing Order
Collective Time Confirmation
Using the Collective Time Confirmation with Selection
Using the Collective Time Confirmation Without Selection
Using the Pool Function
Proposing Actual Data
Time Sheet
PDC Systems
Time Completion Confirmation
Confirming Time Data
Entering a Completion Confirmation for Individual Capacities
Entering General Data on Attendance and Absence
List Entry of Time and Additional Data in Time Management
Time collation
Confirmation of Material Used
Confirming Material Used
Entering Used Material in Inventory Management
Confirmation of Measurement and Counter Readings
Entering Measurement and Counter Readings
Confirmation of Installation and Dismantling Information
Confirming Installation/Dismantling Information
Goods Receipt for Refurbished Material
Technical Completion Confirmation
Entering Notification Data Valid for the Whole Order
Entering Notification Data Valid for the Order
Entering Notification Data for an Object in the Object List
Assigning an Existing Notification and Confirming Data
When are Notification Screens Ready for Input?
Operation Notification or Header Notification?
Confirmation of Services
Confirming Services
Confirmation of External Services or External Material
Cancellation of a Time Completion Confirmation
Cancelling a Completion Confirmation with Known Number
Cancelling a Completion Confirmation with Unknown Number
Mass Cancellation
Display of Completion Confirmations
Displaying Completion Confirmations for an Order
Displaying Completion Confirmations Generally
Processing of Incorrect Completion Confirmations
Cost Determination and Display of Actual Costs
Accounting Indicator in the Completion Confirmation
Displaying Key Figure Values
Example of Key Figure Value Display
Decoupling of the Completion Confirmation Processes
Resource-Related Billing
Dynamic Items
Further Settings for Resource-Related Billing
Billing Process (CS)
Resource-Related Billing (CS)
Billing Scenarios
Billing - Scenario 1 (CS)
Billing - Scenario 2 (CS)
Billing - Scenario 3 (CS)
Billing - Scenario 4 (CS)
Billing - Scenario 5 (CS)
Billing - Scenario 6 (CS)
Reposting the Accounting Indicator
Billing Process (PS)
Billing - Scenario 7 (PS)
Processing the Expenditure View
Editing the Sales Price View
Settings: Sales Pricing and Billing
Billing Options
Billing Request
Creating Billing Requests
Changing Billing Requests
Canceling a Billing Request
Billing Between Company Codes
Configuration
Billing Between Company Codes
Integration of the Billing Plan and the Resource-Related Billing
Technical Completion of an Order
Performing a Technical Completion
Canceling a Technical Completion
Settlement of an Order
Settling an Order and Order Group
Settlement: Example
Creating an Order Group for the Settlement
Creating a Selection Variant for Collective Settlement
Displaying Costs
Business Completion of an Order
Performing a Business Completion
Canceling a Business Completion
Issuing the System Status “Not Executed”
Display and Processing of Special Order Data
Material Where-Used List
Screen Monitoring with Traffic Light Display
Display of the Action Log
Document Flow
Document selection
Displaying Document Flow for Notifications or Orders
Obtaining Maintenance Contract Info from the Document Flow
System Status for Orders
Setting a User Status
Processing Orders Collectively
Changing and Displaying Order and Operation Lists
Perform Mass Change
Order Processing: External Processing
Processing with an External Company as Work Center
Processing with an Individual Purchase Order
Processing with Service Specifications
Procurement Using an External Procurement System
Transfer a PReq to an External Procurement System
Catalog Interface (OCI - Open Catalog Interface)
Processing Operations Externally
Order Processing: Refurbishment of Repairable Spares
Repairable Spare
Creating a Refurbishment Order
Posting a Goods Receipt for Refurbished Material
Posting a Goods Issue for Material to be Refurbished
Completion Confirmations (CS-SE-CON/PM-WOC-JC)
Completion Confirmation
Entry of Completion Confirmations for Orders
Entry Options
Overall Completion Confirmation
Using the Overall Completion Confirmation
Individual Setting of Overall Completion Confirmation
Data for the Operation
Screen Areas for Confirmation Data
Individual Time Confirmation
Individual Time Confirmation Using Order/Operation Number
Individual Time Confirmation Using Confirmation Number
Individual Time Confirmation for a Standing Order
Collective Time Confirmation
Using the Collective Time Confirmation with Selection
Using the Collective Time Confirmation Without Selection
Using the Pool Function
Proposing Actual Data
Time Sheet
PDC Systems
Time Completion Confirmation
Confirming Time Data
Entering a Completion Confirmation for Individual Capacities
Entering General Data on Attendance and Absence
List Entry of Time and Additional Data in Time Management
Time collation
Confirmation of Material Used
Confirming Material Used
Entering Used Material in Inventory Management
Confirmation of Measurement and Counter Readings
Entering Measurement and Counter Readings
Confirmation of Installation and Dismantling Information
Confirming Installation/Dismantling Information
Goods Receipt for Refurbished Material
Technical Completion Confirmation
Entering Notification Data Valid for the Whole Order
Entering Notification Data Valid for the Order
Entering Notification Data for an Object in the Object List
Assigning an Existing Notification and Confirming Data
When are Notification Screens Ready for Input?
Operation Notification or Header Notification?
Confirmation of Services
Confirming Services
Confirmation of External Services or External Material
Cancellation of a Time Completion Confirmation
Cancelling a Completion Confirmation with Known Number
Cancelling a Completion Confirmation with Unknown Number
Mass Cancellation
Display of Completion Confirmations
Displaying Completion Confirmations for an Order
Displaying Completion Confirmations Generally
Processing of Incorrect Completion Confirmations
Cost Determination and Display of Actual Costs
Accounting Indicator in the Completion Confirmation
Displaying Key Figure Values
Example of Key Figure Value Display
Decoupling of the Completion Confirmation Processes
Capacity Requirements Planning in Customer Service and Plant Mai
Capacity Requirements Planning in Customer Service (CS-SE)
Process for Capacity Requirements Planning in Customer Service
Reconciliation of Capacity and Scheduling
Inclusion of External Operations in Scheduling
Consideration of Shift Breaks When Planning
Available Capacity Versions in the Work Center
Consideration of Existing Capacity Loads
Capacity Load Records for the Production Work Center
Calling Up The Planning Table
Creating Employee Requirements Records (Splits)
Splitting and Scheduling an Individual Operation
Creating Employee Requirements Records Automatically Using the S
Changing Employee Requirements Records Created Automatically
Dispatching of Requirements
Deallocation of Requirements
Deallocating Individual Operation Splits in the Order
Change of the Order
Display and Change of the Available Capacity
Graphical Monitor
Capacity Requirements Planning in Plant Maintenance (PM-WOC-CP)
Process for Capacity Requirements Planning in Plant Maintenance
Reconciliation of Capacity and Scheduling
Inclusion of External Operations in Scheduling
Consideration of Shift Breaks When Planning
Available Capacity Versions in the Work Center
Consideration of Existing Capacity Loads
Capacity Load Records for the Production Work Center
Call up the planning table
Creating Employee Requirements Records (Splits)
Splitting and Scheduling an Individual Operation
Let the system create employee requirement records automatically
Changing Employee Requirements Records Created Automatically
Dispatching of Requirements
Deallocation of Requirements
Deallocating Individual Operation Splits in the Order
Change of the Order
Display and Change of the Available Capacity
Graphical Monitor
Billing
Periodic Billing
Resource-Related Billing
Dynamic Items
Further Settings for Resource-Related Billing
Billing Process (CS)
Resource-Related Billing (CS)
Billing Scenarios
Billing - Scenario 1 (CS)
Billing - Scenario 2 (CS)
Billing - Scenario 3 (CS)
Billing - Scenario 4 (CS)
Billing - Scenario 5 (CS)
Billing - Scenario 6 (CS)
Reposting the Accounting Indicator
Billing Process (PS)
Billing - Scenario 7 (PS)
Processing the Expenditure View
Editing the Sales Price View
Settings: Sales Pricing and Billing
Billing Options
Billing Request
Creating Billing Requests
Changing Billing Requests
Canceling a Billing Request
Billing Between Company Codes
Configuration
Billing Between Company Codes
Integration of the Billing Plan and the Resource-Related Billing
Static Billing
Sales Pricing and Quotation Creation
Quotation Creation Process (CS)
Quotation Creation (CS)
Quotation Creation Scenarios (CS)
Quotation Creation in Customer Service - Scenario 1 (CS)
Quotation Creation in Customer Service - Scenario 2 (CS)
Creating a Quotation (CS)
Processing a Quotation (CS)
Accepting a Quotation (CS)
Sales Pricing in the Project System
Sales Pricing for Project Assigned Customer Inquiries
Creating Quotations for Customer Projects (PS)
Sales Pricing in the Project Builder
Verkaufspreiskalkulation für Projekte ohne Kundenanfrage
Selection Criteria (PS)
Recording Planned Revenues (PS)
Processing the Sales Price Basis
Processing the Sales Price View
Settings: Sales Pricing and Billing
Sales Pricing Options
Service Agreements
Service Contract
Quantity Contract
Service Order
Spare Parts Order
SAP Business Partner
Concepts
Business Partner Role (BP Role)
Business Partner Relationship
Business Partner Relationship Categories
Business Partner Group Hierarchy
Functions
Processing Business Partner Data
Business Partner Data
Central Data
Address Data
Assigning Address Usage
Communication Data
Conversion of Communication Data
Bank Details
Payment Card
Identification Number
Industry
Assigning Industries
Tax Number
Business hours
Status
Assigning User Status
Notes and Documents
Mass Changes
Temporal Validity
Time Dependency of the Central Data
Relationship Data
Central Relationship Data
Displaying Business Partner Relationships
Change History
Authorization Management
Business Data Toolset
Data Transfer
Data Transfer Workbench
External Data Transfer
Data Cleansing
Creating a Data Cleansing Case
Processing Data Cleansing Cases
Archiving
Archiving and Deleting Business Partner Data
Deleting Business Partners
Extensibility
General Extensibility
Extension Using the Easy Enhancement Workbench (EEW)
Adding New Fields
Adding a New Table
Distribution of Business Partner Data
XI Content for Business Partner
BusinessPartnerReplication
Message Interfaces
Message Type ABABusinessPartner
Interface Mappings
ABABusinessPartner700ToABABusinessPartner700
ALE/IDoc Interfaces for Business Partner
BUPA_INBOUND_MAIN_SAVE_M
BUPA_INBOUND_REL_SAVE_M
Partner
Customizing for Partners
Partner Transfer
Partner Processing in the Order Header
Copying the Partner into the Serial Number
Creating a Partner for the Technical Object
Creating a Partner for the Notification
Creating a Partner for the Order
Warranties (CS-AG-WA/PM-EQM-SF)
Warranty
Master Warranty
Defining a Warranty Counter
Creating a Master Warranty
Warranty Management
Warranty Check
Warranty Claim Processing (LO-WTY)
Transactions
Processes in Warranty Claim Processing
Processing with Postcrediting/Precrediting
Processing with Authorized Goodwill
Processing with Recalls/Technical Campaigns
Processing with Claim Split
Processing with Parts to be Returned
Warranty Check
Posting in Accounting (FI/CO)
Grouping of Credit Memos
Warranty Claim: Header, Version/Category, Item/Item Type
Processing Warranty Claims
Warranty Claim: Standard Layout
Available Screen Groups for Screen Layouts
Creating Customer-Specific Fields
Including Customer-Specific Screens in Header Area
Including Customer-Specific Screens on Tab Pages
Create Warranty Claim Manually
Find Warranty Claim
Archiving
Mass Processing
Mass Processing: Security Measures
Mass Processing: Operations
Defining and Executing Mass Processing Jobs
Mass Processing: Customer Exits
Mass Processing: Logging Messages
Evaluation of Warranty Claim Data
Online Reporting
BW Reporting
Master Data
Warranty Objects
Materials
Partners
Partner Profiles
Master Warranties
Reference Objects
Catalogs
Control
Warranty Claim Types
Pricing
Message Determination
Revenue Account Determination
CO Account Determination
Copying Control
VSR Checks
Action Controls
Actions
Program Flow when Calling Actions
Creating and Including Customer-Specific Actions
Business Add-Ins (BAdIs)
Maintenance Planning (CS-AG/PM-PRM-MP)
Maintenance Plan
Single Cycle Plan and Strategy Plan
Multiple Counter Plan
Additional Functions for Multiple Counter Plans (Master Data)
Maint. Plan with Reference to an Outline Agreement
Maintenance Plan for Service Procurement
Maintenance Plan and Sales Document Item
Example 1: Maintenance Plan
Example 3: Maintenance Plan
Example 2: Maintenance Plan
Process for Maintenance Planning
Maintenance Plan Type
Time-Based Maintenance Plan
Performance-Based Maintenance Plan
Maintenance Plan Category
Maintenance Call Object
Practical Functions and Utilities
Optimizing the Maintenance Plan
Worklist for Notifications
Creating and Processing a Worklist for Notifications
Deleting of Notifications Including Operations from Order
Display/Change Operational Assignment of Object List Entries
Assignment of a Task List to a Notification
Configurable Equipment as a Reference Object
Defining a Default Value for a Maintenance Plan Ca
Sort Field for the Maintenance Plan
Priority for Maintenance Item
Automatic Task Determination for Notifications
Automatic Generation of WCM Objects
Profile for a General Maintenance Task List
Creating a Profile for a Maintenance Task List and
Cycle Set
Creating a Cycle Set
Creation of a Maintenance Plan
Creating a Single Cycle Plan
Creating a Time-Based Strategy Plan
Creating a Performance-Based Strategy Plan
Creating a Multiple Counter Plan
Creating a Maint. Plan for Service Procurement
Creating a Maint. Plan for an Outline Agreement
Processing Maintenance Plans
Change Documents
Display of Task List and Packages for Key Date
Setting a Deletion Flag for Several Maint. Plans
Creating a Maintenance Item in the Maintenance Plan
Maintenance Cycle and Maintenance Package
Creating/Changing Maint. Cycles in MultCntr Plans
Maintenance Item
Creating a Maintenance Item in the Maintenance Plan
Creating a Maintenance Item Without Assignment
Assigning a Maintenance Item to a Maintenance Plan
Processing a Maintenance Item
Changing a Reference Object of a Maintenance Item
Object List
Rules for Processing an Object List
Processing an Object List
Assignment of Task Lists to a Maintenance Item
Assigning a Functional Location Task List or Equip
Creating a Task List from the Maintenance Item
Assigning a General Maintenance Task List
Choosing a General Maintenance Task List Using an
Choosing a General Maintenance Task List Using an
Choosing a General Maintenance Task List Using Gen
Maintenance Task Lists
Change Status of Task Lists and Effect
Creating a Task List from the Maintenance Item
Assignment of Task Lists to a Maintenance Item
Assigning a Functional Location Task List or Equip
Assigning a General Maintenance Task List
Choosing a General Maintenance Task List Using an
Choosing a General Maintenance Task List Using an
Choosing a General Maintenance Task List Using Gen
Profile for a General Maintenance Task List
Creating a Profile for a Maintenance Task List and
Maintenance Strategy
Creating a Maintenance Strategy
Changing a Maintenance Strategy
Adding Maintenance Packages
Copying Maintenance Packages
Reactivating Processed Maintenance Packages
Deleting a Maintenance Strategy
Reactivating a Deleted Maintenance Strategy
Displaying Package Sequence: Maint. Strategy
Displaying Uses for a Maintenance Strategy
Scheduling
Scheduling a Maintenance Plan Automatically
Additional Functions for Multiple Counter Plans (Scheduling)
Completion of Call Dates
Separate Completion of Maintenance Call Dates
Scheduling Parameters
Changing the Scheduling Parameters
Scheduling Indicators
Time-Based Scheduling
Scheduling Based on a Key Date
Scheduling by Factory Calendar
Performance-Based Scheduling
Shift Factor
Tolerance
Cycle Modification Factor
Call Horizon
Scheduling Period
Completion Requirement
Preliminary Buffer
Follow-up Buffer
Link Type
Maintenance Package Hierarchy
Optimizing the Scheduling
Example Customer Exit IPRM0005
Example Customer Exit IPRM0002 (1)
Example Customer Exit IPRM0002 (2)
Example Customer Exit IPRM0002 (3)
Example Function Module MEASUREM_POINT_UPD_PYEAR
Displaying Maintenance Call Objects
Displaying Orders or Notifications
Displaying a Service Entry Sheet
Displaying Objects for an Outline Agreement
Scheduling Functions
First-Time Scheduling
Scheduling a Time-Based Maintenance Plan for the F
Scheduling a Performance-Based Maintenance Plan fo
Scheduling a Multiple Counter Plan for the First T
Rescheduling
Restarting Scheduling
Rescheduling a Maintenance Plan
Canceling Scheduling
Starting Scheduling in the Current Cycle
Creating a Maintenance Call Manually
Changing the Status of a Call
Adapting a Planned Date Individually
Scheduling Overview and Simulation
Process Scheduling Overview and Simulation
Calling Up a Call History
Changing the Status of a Call
Displaying a Scheduling Algorithm for a Maintenance Call
Displaying Scheduling Overview or Simulation Directly
Displaying a Scheduling Overview from the Maintenance Plan
Displaying a Scheduling Overview Using List Editing
Maintaining Variants for Scheduling Overview
Scheduling Overview and Simulation: Simulate Changes
Scheduling Overview and Simulation: Working with the Graphic
Scheduling Overview and Simulation: Shift Call in Graphic
Scheduling Overview and Simulation: Change Call in Graphic
Maintenance Plan Costing
Costing Maintenance Plans
Example of Maintenance Plan Costing
Status Management
Displaying Status Information
Document Flow
Document selection
Displaying Document Flow for Notifications or Orders
Obtaining Maintenance Contract Info from the Document Flow
Task Lists (CS-AG/PM-PRM-TL)
Maintenance Task Lists