Workset: Customer Care 

Technical name: com.sap.pct.erp.sls.sa_customer_care

Merge ID: com.sap.pct.customer_care

Visibility: This workset is visible in the role for Internal Sales Representative

 

Use

This workset provides the Internal Sales Representative with access to customer data. Using this workset, internal sales representatives can gather information and answer inquiries or send information to customers, contacts and prospects.

 

Prerequisites

For more information about the prerequisites, see Technical Description and Configuration Information.

 

Features

This workset consists of the following worksets:

·        Customers

This workset enables you to display and search for customers. You can also use this to create new customers. This consists of the following iViews:

¡        List

¡        Display

¡        Change

¡        Create

¡        Sales Summary

¡        Customer Hierarchy

·        Contact Persons

This workset enables you to display and search for contact persons. It also allows you to create new contact persons. This consists of the following iViews:

¡        Display

¡        Change

¡        Create

·        Customer Agreements

This workset enables you to display and search for customer agreements. It also allows you to create new customer agreements. This consists of the following iViews:

¡        Net Price List

¡        Display Rebate Agreements

¡        Change Rebate Agreements

¡        Create Rebate Agreements

¡        Display Customer Material Info

¡        Change Customer Material Info

¡        Create Customer Material Info

For more information about these iViews, see the relevant iView documentation.