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Procedure documentation Create Warranty Claim Manually Locate the document in its SAP Library structure

Use

You use this procedure if the warranty claims in your system are not created automatically using the Web interface or via IDoc/EDI and you have to enter them manually.

Prerequisites

For prerequisites, see: Processing With Postcrediting/Precrediting

Procedure

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       1.      Enter the transaction code WTY.

You reach the initial screen for Warranty Claim Processing.

       2.      Choose a warranty claim type and then choose This graphic is explained in the accompanying text Create.

The warranty claim type controls further processing and defines the screen layout and default values for the organizational data.

You reach the detail screen for Warranty Claim Processing. The Warranty Claim Display depends on the screen layout and the user profile. If the navigation tree is switched on, you can see the warranty claim number and type in the reference area, underneath it the start category (generally Versions from Claimant) and underneath that the number of the version that you are about to create. You can see the details for this version in the work area.

       3.      In the header area, choose the object type and the object number to which the warranty claim refers.

       4.      Choose the claimant as Partner in the header area and in the version details the partner that is displayed in the category, in this case the claimant.

The entry of the Partner in the version is necessary so that pricing can function properly.

       5.      Make the following entries for each item on the tab page Version Detail in the item overview:

·         Defect Code, Item Type (material, labor value, external service, list)

·         Key (Labor Value / External Service Catalog), Material (only for item type Material)

·         Quantity (only for item type Material), Unit of Measure

and confirm your entries with This graphic is explained in the accompanying text Enter.

The values in the fields Calculation Type and Condition Type and the descriptions for the fields Defect Code, Key and Material are proposed automatically. Pricing  is performed automatically.

       6.      Enter the warranty measurement readings for the version on the tab page Measurement Data/Notifications.

       7.      Choose This graphic is explained in the accompanying text Save.

Result

You have created the first version of a warranty claim. You can now start specific actions for the warranty claim processing by choosing This graphic is explained in the accompanying text Actions.

 

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