You complete a quality notification when the notification problem has been solved and no further processing is required. After you complete a notification, the data in the notification can no longer be changed. You can then only display the notification.

When a notification is completed, it receives the status NOCO (notification completed).

When you complete a quality notification for a complaint against a vendor (quality notification type Q2) and you specify that the problem cause was "external," the system uses this information to calculate a complaint factor for the "quality" criterion in the vendor evaluation. The resulting score evaluates the performance of the vendor with respect to nonconformity costs.

You cannot complete a notification if outstanding tasks still exist in the notification.

When you complete a notification, the system displays a dialog box with the current date and time, which you can accept or edit as the time of completion. In this dialog box, you must also indicate whether the cause of the problem was internal or external (for example, if a defective product was delivered by a vendor, the cause is external).

If you determine that additional processing is necessary for a completed quality notification, you can put the notification back in process.

Completed notifications are automatically archived and deleted from the database after a specific time interval has expired. This time interval is set in Customizing for Quality Management (Quality Management ® Environment ® Central Functions ® Organize Archiving). Therefore, make sure all processing steps have been concluded for a notification before you complete the notification.