When you process a quality notification, you can use this function to initiate a telephone call to a customer, vendor, or other partner directly from within a notification.

You can initiate an outgoing telephone call in a notification from:

• The partner overview screen

• A worklist screen for processing notifications, items, tasks or activities

• The action box as a follow-up function (provided this function was integrated into the action box in Customizing)

Choose the function for outgoing telephone calls in the partner overview screen, in a notification list, or in the action box.