A complaint against a vendor is a quality notification type (Q2) that deals with a problem involving poor-quality goods or services delivered by a vendor or manufacturer.

You can use a notification for a complaint against a vendor to record and process a problem that was confirmed in a delivery.

In a quality notification for a complaint against a vendor, you can specify one or more reference objects. A reference object has a relationship to the problem in a quality notification. A complaint against a vendor may include the following reference objects:

• Vendor
• Material / batch
• Material document (goods receipt)
• Purchase order
• Purchase organization
• Purchasing document
• Inspection lot
• Serial number
• Device data
• Notification number (field in which you can reference a quality notification that was used as a copy model)
• Reference number (field in which you can assign an external reference number to a notification; for information purposes only)

When you process a quality notification for a complaint against a vendor, you can also display the following supplementary information for a vendor:

• Buyer’s negotiation sheet
• Summary of important information for the vendor/material (for example, quantities of materials ordered from vendor, vendor prices and conditions, and so on).