Describes a business object's nonconformance with a quality requirement and contains a request to take appropriate action.

The following quality notification types are predefined in the system:

• Customer complaint

• Complaint against a vendor

• Internal problem report

In addition to the standard notification types, you can also define your own user-specific notification types.

You can use a quality notification to record the following information:

• Problem description
• Affected reference objects (for example, material, purchase order or delivery)
• Partner information (for example, customer, vendor, or coordinator)
• Defect items
• Causes of defect items

When you process a quality notification, you can:

• Define tasks for the notification or for individual defect items
• Log the activities carried out for the notification or for individual defect items
• Record problem-related nonconformity costs in a QM order. You can assign an existing QM order to a quality notification or create a new QM order and assign it to a notification.
• Print shop papers
• Select and evaluate quality notifications

A quality notification supports you in your processing activities with the following functions:

• Response monitoring for tasks
• Status management
• Follow-up actions for tasks
• Action box
• Action log

A quality notification has the following basic structure: