Material Determination in the Repair Order (SAP Library - Returns and Repairs Processing (CS))

Material Determination in the Repair Order

Use

You can use material determination in the following situations in the repair order:

When you create an order to find suitable service products for the serviceable material you enter in the repair order

When actions are created automatically or manually

To find suitable service products for a serviceable material when a repair item is created
To find suitable temporary replacements when a loaner item is created and the material for which a temporary replacement is required is no longer produced

Prerequisites

At the Order Entry Stage

You must make sure that the appropriate material determination procedure is assigned to the sales document type in Customizing for Sales and Distribution in the section Basic Functions -> Material Determination.

You must create a material determination condition record in which you define:

The material for which suitable service products are to be proposed
The service products which are to be proposed in the repair order for this material
Substitution reason 0007 for the condition record

The substitution type A that is defined for substitution reason 0007 controls that the service product replaces the serviceable material as the leading item in the repair order.

When Actions are Created Automatically or Manually

You must make sure that the appropriate material determination procedure is assigned to the relevant action in the Customizing activity Maintain actions.

To be able to perform material determination for the repair item, you must define a material determination condition record as described above.

To be able to perform material determination for the returnable item, you must create a material determination record in which you define:

The material to be substituted
The material(s) which may substitute the material entered in the repair order

For more information, see Material Determination.