Once you receive a signed credit invoice from your customer, you need to enter it in the system, and afterwards print and send a receipt to your customer.

Enter the credit invoice receipt as a bill of exchange payment. From the SAP Easy Access menu, choose Accounting ® Financial Accounting ® Accounts Receivable ® Document Entry ® Bill of Exchange ® Payment.

You manually enter the credit invoice number at line-item level, in the Text field. In most cases, the credit invoice receipt refers to a single credit invoice. However, you can enter as many line items as credit invoices your customer returned. For example, in the case of installment payments, one credit invoice receipt can cover up to five credit invoices.