Business Hours 

Definition

Groups together the attributes that indicate when it is possible to contact a business partner.

Use

You can use business hours for contacting a business partner in person or using the telephone.

Business hours can indicate, for example, when a business partner can receive

·        Telephone calls (calling hours)

·        Visitors (visiting hours)

·        Deliveries of products (goods receiving hours)

The business hours are based on the SAP appointment calendar, which allows you to define appointment rules with the help of the rule editor. You can use various rule types for this purpose (e.g. regular daily or weekly visiting hours). You can indicate, for example, that a business partner can be visited on the first Tuesday and Wednesday of the month from 08.00 to 10.00, with the exception of public holidays.

For more information on the appointment calendar, see the SAP Library under Appointment Calendar (BC-SRV-GBT).

Structure

·        You can create different schedule types for a business partner.

You can also create your own schedule types. Bear in mind SAP note 636427 in this case.

·        You can create calling and visiting hours for a contact person relationship.

Integration

Make the necessary settings in the Implementation Guide (IMG) in Customizing of the Business Partner under Basic Settings ® Business Hours.