Configuring User Management in CRM Web Channel and PCM 

 

You can create and manage users for your CRM Web Channel and Partner Channel Management (PCM) Web-based applications.

A user provides access to Web-based applications, for example the Web shop or the Customer Portal, and determines, through the use of authorization roles, which activities and transactions they can carry out within these applications. 

To be able to create users for your CRM Web Channel and Partner Channel Management applications you need to carry out various customizing and configuration activities in your backend SAP CRM system and in the Java-based Extended Configuration Management (XCM). You can use XCM to carry out various configuration settings for CRM Web Channel applications. For more information, see Extended Configuration Management (XCM).

Regarding user management functionality you need to carry out the following configuration activities:

●      Configure the central logon module

●      Configure user management in your backend and Java-based applications

●      Modify authorization roles for the authorization concept