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Function documentation Services  Locate the document in its SAP Library structure

The following provides information on the configuration of the SAP  IS-U back-end system and the Web application. To use SAP Utility Customer E‑Services, you must make the settings described below in the implementation guide for SAP for Utilities (SAP IS-U) and in the master data for the Web application.

For detailed information on the individual Customizing settings to be made, see the documentation for the IMG activity, and the field help. At the same time as making settings in SAP IS-U, you must also make the settings for the individual functions in the Web application. Ensure that the settings for the functions, which you make in both the SAP IS-U implementation guide and the configuration file for the Web application, are compatible and read the notes in the documentation for the individual settings.

You can find more information on configuration in Customizing for SAP Utilities under Customer Services ®  Utility Customer E-Services (UCES).

Extended Configuration Management (XCM)is used to configure SAP Customer E-Services. This tool allows you to use a user interface to make all the settings required for the configuration of SAP Utility Customer E-Services, and to manage various different scenarios.

You can find detailed information on the XCM under http://service.sap.com/crm-inst and http://service.sap.com/crm → Documentation and Education → SAP CRM 4.0 (incl. Edition 2004) → Installation & Upgrade Guides → Guides → Web Application Installation Guide - SP03-SP05. As well as the configuration in XCM, you can also make additional, optional settings in the Internet browser and in the WEB-INF/web.xml file.

Before you can work with SAP Utility Customer E-Services, use the XCM to carry out the configuration. To call the XCM, enter the path [protocol]://[server]:[port]/[UCES-context-root]/admin/xcm/init.do in your browser. bdisu is preset as [UCES-context-root].

The following unitdescribes the individual, specific E-services for the utilities industry, and the necessary settings for these services. The parameters referred to in this unit are explained in greater detail in unit Parameters for the Extended Configuration Management (XCM) Configuration File.

 

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