Component documentationSAP CRM: Business Scenarios Locate this document in the navigation structure

 

SAP Customer Relationship Management (SAP CRM) offers a number of business scenarios and business processes that describe integrated business activities across several SAP components and non-SAP components.

The documentation for the SAP CRM business scenarios and business processes provides an overview of how you can use SAP CRM.

Integration

  • The documentation for the SAP CRM business scenarios and business processes is an important part of the content of SAP Solution Manager. There you can also find scenario-related and process-related configuration contents that enable you to implement SAP CRM.

  • For a detailed description of the functions used in the SAP CRM business scenarios and business processes, see SAP Library under   SAP Customer Relationship Management   Components and Functions  .