Function documentationCustomizing of Bulletin Board

 

The Customizing of the Bulletin Board provides you with great flexibility to control the maintenance and appearance of the bulletins.

Prerequisites

  • You have made the settings for the Bulletin Board in Customizing of Customer Relationship Management under Start of the navigation path Basic Functions Next navigation step Bulletin Board End of the navigation path.

  • You have added the following views to the UI configuration of the master data that you want to support with the Bulletin Board:

    • CU_BLTNBOARD.BLTNBOARD/ObjectOwnBlt to create bulletins.

    • CU_BLTNBOARD.BLTNBOARD/ObjectRelBlt to display related bulletins. Add this view also to the UI configuration of the required transaction types.

Features

  • You can define the priorities that you can assign to a bulletin. In the application, you can use the priority to filter the list of bulletins.

  • You can define for which partner functions, business partner relationships or installed base components you want to enable the Bulletin Board function.

    Example Example

    • You open an incident. The system retrieves all bulletins that are assigned to the installed base that is assigned to the transaction.

    • You maintain the master data of an account. The system retrieves all bulletins that are created for the business partner in the role Is Employee of.

    End of the example.

  • You can define the UI object types and subtypes in which you want to provide the Bulletin Board. For every object type you can define which sources (partner function, business partner relationship, and so on) you want to use.

    Example Example

    You want to display the bulletins that are entered for the contact persons of a customer when you display the master data of an account.

    End of the example.

  • Not all bulletins are relevant for all roles.

    Example Example

    • Your bulletin concerning the installed based is relevant for service request processing only.

    • Your bulletin concerning the customer behavior is relevant for service and sales personnel.

    End of the example.

    For this reason, you can define customer-specific contexts that you can assign to a bulletin. The contexts represent the group of persons for which a bulletin can be relevant. For example, you can create contexts that cover different business areas such as service or sales.

  • If the Customizing capabilities do not meet your requirements, you can use enhancement spot BULLETIN_RETRIEVAL. With this enhancement spot, you can implement a customer-specific method to retrieve the bulletins.

  • You can decide whether or not the special message area is to be used.

  • You determine the master language of a bulletin. It is used as fallback language of the bulletins.