Depending on your default settings, e-mail messages from your inbox in Microsoft Outlook or from your inbox in IBM Lotus Notes are displayed in the e-mail inbox in SAP Customer Relationship Management (SAP CRM). You can transfer the displayed e-mail messages to SAP CRM.
Only e-mail messages from the groupware inbox (Microsoft Outlook inbox or IBM Lotus Notes inbox) are displayed. Appointments and other elements are not displayed. You can transfer the displayed e-mails to SAP CRM individually, where you can assign them to an object, such as a service order or an opportunity.
The display of the e-mail list varies depending on whether you integrate the SAP CRM e-mail function with Microsoft Outlook or IBM Lotus Notes:
Integration with Microsoft Outlook:
If there are more than 25 e-mail messages in your inbox in Microsoft Outlook, then the 25 newest messages, sorted by date, are displayed in the inbox in SAP CRM.
You can find the actual number of e-mail messages in your Microsoft Outlook inbox, in the field Total Number of E-Mails in Inbox. You can use the field Display Latest E-Mails to control how many e-mails from your Microsoft Outlook inbox you want to display. The newest messages, sorted by date, are always selected.
If there are 25 e-mail messages or less in your inbox in Microsoft Outlook, then all the messages are displayed in the inbox in SAP CRM. In this case, the following fields are not available: Total Number of E-Mails in Inbox and Display Latest E-Mails.
The value that you enter in the field Display Latest E-Mails overwrites the default value of 25.
For example, you can enter 100 in the field Display Latest E-Mails. However, as of the next time you use your inbox, this field, and the ability to influence the number of displayed e-mails, is only available again once over 100 e-mails are in your Microsoft Outlook inbox.End of the note.
Integration with IBM Lotus Notes:
When the e-mail function in SAP CRM is integrated with IBM Lotus Notes, all e-mail messages from the IBM Lotus Notes inbox are displayed in the SAP CRM inbox.
If you transfer e-mail messages from IBM Lotus Notes to SAP CRM, no attachments, objects, or graphics are transferred.
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