Function documentationIntegration with SAP Collections Management

 

The component SAP Collections Management (FIN-FSCM-COL) supports you in proactive receivables management. Using collection strategies, you can valuate and prioritize customers from the receivables management point of view. Customers who meet defined rules in a strategy are distributed to worklists. The collection specialists in your company can use them as a basis for contacting customers in their order of priority, and collecting the outstanding receivables.

Note Note

For further information on the SAP Collections Management component, see Start of the navigation path SAP ERP Central Component Next navigation step Financials Next navigation step SAP Financial Supply Chain Management (FIN-FSCM) Next navigation step SAP Collections Management (FIN-FSCM-COL) End of the navigation path in the SAP Library under SAP ERP.

End of the note.

Integration

SAP Collections Management is a component of SAP ERP, which you can call up in an ERP system via the SAP GUI interface. Alternatively, the SAP Collections Management functions are available in the Interaction Center of SAP CRM in the form of the following three work centers:

As it has been integrated with the Interaction Center, you can use SAP Collections Management in a shared services center, for example.

Prerequisites

You have set up the Interaction Center, and made the necessary Customizing settings for Customer Relationship Management under Start of the navigation path Interaction Center WebClient Next navigation step Shared Services Framework End of the navigation path.

In addition to the Interaction Center, you have set up the following components of SAP ERP:

  • SAP Collections Management (FIN-FSCM-COL)

  • Accounts Receivable Accounting (FI-AR)

You have assigned the necessary roles to your employees. For more information, see Users and Roles in SAP ERP and SAP CRM.

You have activated the following business functions:

  • Multifunctional Shared Service Interaction Center (CRM_SHSVC) in the CRM system

  • FSCM, Enablement for Financial Shared Services (FIN_FSCM_SSC_AIC_1) in the corresponding ERP system

  • FI, Enablement for Financial Shared Services (FIN_SSC_AIC_1) in the corresponding ERP system