Function documentationReplicating Customizing for Services from SAP ERP to SAP CRM

 

Before data can be downloaded from the service master to the product master, certain Customizing information must be transferred. Once this has been performed correctly without any errors occurring, the service master records can be downloaded. The data is transferred using middleware.

Features

The Customizing download for services involves the middleware object DNL_CUST_SRVMAS. The Customizing information transferred contains the ERP service category. It determines which data can be created for a product. This information is transferred to the hierarchy R3PRODSTYP (product subtype), which has two levels:

  • The first level contains the categories MAT_ for materials and SRV_ for services.

  • For services, the second level is a sublevel of SRV_ and contains the service categories imported from SAP ERP, each with the prefix SRV_. For example, the ERP service category GRND (basic service) is created as the category SRV_GRND.

The following standard SAP CRM set types are assigned to the category SRV_ of the hierarchy R3PRODSTYP, and therefore inherited by all service categories:

  • COMM_PR_SRV (basic data on services)

  • COMM_PR_SHTEXT (descriptions)

  • COMM_PR_UNIT (conversion of units of measure)

  • COMM_PR_LGTEXT1 (basic texts)

The service category download works in the same way as the category download using DNL_CUST_PROD1. For more information, see Replicating Product Hierarchies from SAP ERP to SAP CRM and, in particular, the information about the assignment of applications to hierarchies, and the delta download.

Activities

  1. Using transaction R3AS, transfer the middleware object DNL_CUST_SRVMAS for the class CUSTOMIZING.

  2. On the Product Hierarchy page, check whether the corresponding hierarchies have been created in SAP CRM.