Interaction Center (IC) managers can use this transaction to maintain technical settings needed for IC manager applications, such as the IC manager dashboard.
You have defined RFC destinations in transaction SM59.
You have defined the Communication Management Software system IDs in the SAP Menu under
.In the SAP Menu choose
.Maintain the following information, as needed:
Assign the profile(s) to one or more organizational objects.
Select the organizational object and choose
.Under the tab Active
, in the Infotype
Name
list, choose .
Choose the profile you maintained above.
When you are finished, activate the profile.
The settings apply to anyone who is associated to that organizational object.