Interaction Center agents can search for products using a combination of selection criteria, select them from the product list, and add them to the sales order.
You have defined product proposals in Customizing for Customer Relationship Management
under .
You have defined catalog profiles for the product search and activated the product search in the product master data in Customizing for Customer Relationship Management by choosing
.If Partner/Product Ranges have been defined for a respective customer, the list only contains products that are permitted for this customer. This list contains the most important information that is required in sales. This includes the standard price, the current order quantity and the availability.