Function documentationDefining Product Searches

 

Interaction Center agents can search for products using a combination of selection criteria, select them from the product list, and add them to the sales order.

Prerequisites

  • You have defined product proposals in Customizing for Customer Relationship Management under Start of the navigation path Transactions Next navigation step Settings for Sales Transactions Next navigation step Product Proposals in Quotations and Orders End of the navigation path.

  • You have defined catalog profiles for the product search and activated the product search in the product master data in Customizing for Customer Relationship Management by choosing Start of the navigation path Interaction Center WebClient Next navigation step Master Data Next navigation step Products End of the navigation path.

  • If Partner/Product Ranges have been defined for a respective customer, the list only contains products that are permitted for this customer. This list contains the most important information that is required in sales. This includes the standard price, the current order quantity and the availability.