Function documentationOutput Determination

 

This function enables you to do the following with documents in the CRM Server and Enterprise Buyer Professional Edition (BBP):

  • Print

  • Fax

  • E-mail

You can define conditions for each output type and processing medium in Customizing for Marketing.

Prerequisites

This function uses the Post Processing Framework (PPF), which triggers output, follow-on documents, or workflow automatically. The PPF triggers SAP ERP output control in the CRM Server and Enterprise Buyer.

You design the forms for your output using the graphical tool SAP Smart Forms. For more information, see SAP Library at Start of the navigation path SAP NetWeaver 2004s Next navigation step SAP NetWeaver by Key Capability Next navigation step Business Services Next navigation step Smart Forms End of the navigation path.

Activities

You can control output determination using:

  • Simple determination

    You do not need to define your own requirements in Customizing for simple determination.

  • Conditions (for output)

    When determining conditions you can select the transmission medium. You can also define the access sequence for several transmission media.

  • Transportable conditions

    You use the conditions for action determination when determining transportable conditions.

The system issues output if the conditions are fulfilled:

  • Immediately

  • After saving the document

  • After running a selection report RSPPFPROCESS (transaction SPPFP or CRM_MKT_ACTION_JOB)

The action monitor gives you an overview of the output that has been issued successfully. You can trigger repeat prints from the monitor (for example, for errors).

Issuing output using Electronic Data Interchange (EDI) is not yet possible in SAP CRM.

More Information

Actions in the CRM Online System

Action Monitor