Automatic Creation of Service Requests

You have the option in SAP ERP of creating service requests automatically in addition to being able to create them manually. This is possible from the following programs:

Program for automatic payment transactions (transaction F110)
Program for the costing run (transaction CK40N)

Note Note

Both of these programs also allow you to create service requests manually.

End of the note.

Prerequisites

In addition to the Interaction Center , you are using the appropriate SAP ERP application:

The program for the automatic payment transactions is part of Financial Accounting (FI).
The program for the costing run is part of Controlling (CO).

You have defined that service requests are to be created automatically. You have also defined whether and how several errors are to be grouped together in a single service request. You can, for example, use the company code and the business partner as a criterion if his account is blocked for payments.

You make these settings in Customizing of Cross-Application Components under Start of the navigation path Processes and Tools for Enterprise Applications Next navigation step Shared Services Framework Integration with SAP CRM Integration with Service Request Processing Define Service Request Creation at Message Level End of the navigation path . There you can process the application areas Automatic Payment and Costing/Costing Run. For detailed information, see the documentation of this Customizing activity.

You have activated the following business functions:

Multifunctional Shared Service Interaction Center (CRM_SHSVC) in the SAP CRM system
FI, Enablement for Financial Shared Services (FIN_SSC_AIC_1) in the SAP ERP system

Features

Automatic Creation by the Program for Automatic Payment Transactions

This payment program is used to process the payment transactions with customers and vendors. Before you finally execute the program run, you can generate a payment proposal list and check that it is correct.

For both variants (proposal run and payment run), you can create service requests in order to clarify any errors that have occurred. You can choose between the following options:

You use the payment program to schedule the creation of the service requests. Enter program FIN_FSSC_SR_AUTO_F110 with a variant on the Printout/Data Medium tab as a list.
You execute program FIN_FSSC_SR_AUTO_F110 separately after finishing a proposal run or a payment run.
On the SAP Easy Access screen, choose Accounting Financial Accounting Shared Services Center Periodic Processing Automatically Create Service Requests from Payment Run (F110) . For more information, see the system documentation of this program.

To establish whether the system has created a service request for an exception (that is, for an item that cannot be paid), you can consult a separate column for this at the following locations: Payment proposal list, payment list, proposal processing. Where necessary, you can add to these service requests.

To execute the program for automatic payment transactions, from the SAP Easy Access screen choose Start of the navigation path Accounting Next navigation step Financial Accounting Vendors Periodic Processing Payments End of the navigation path .

To check the processing status of the service request, in the SAP Easy Access screen choose Start of the navigation path Accounting Next navigation step Financial Accounting Shared Services Center Display Service Requests Created in FI End of the navigation path . For more information, see the system documentation of this report.

Automatic Creation by the Program for the Costing Run

The Costing Run is used for processing mass data. Consequently, you can cost, mark and release several materials at the same time. Once you have executed this program, you can call the log relating to each step. A log shows the list of errors that have occurred. You can see for which message the program has created a service request in a separate column. You can supplement the service request if necessary.

To execute the program for the costing run, in the SAP Easy Access screen choose Start of the navigation path Accounting Next navigation step Controlling Product Cost Controlling Product Cost Planning Material Costing Costing Run Edit Costing Run End of the navigation path .

To check the processing status of the service request, in the SAP Easy Access screen choose Start of the navigation path Accounting Next navigation step Controlling Shared Services Center Display Service Requests Created in CO End of the navigation path . For more information, see the system documentation of this report.