Asynchronous Processing
This function is supported in the interaction center (IC) and enables more efficient processing. While a function is performed in the background, asynchronous processing allows an IC agent to continue with other work to maximize time. When the results of the background process are available, a message is displayed to alert the IC agent. For example, while an IC agent is waiting for a search to perform in the background, they can already begin filling in the details of a customer sales order or service request. When the search results are available, the IC agent receives a message that they can then click to navigate to the search results page.
Integration
Asynchronous processing can be used in the agent inbox and with interaction processing.
Prerequisites
You have activated the business function IC and Communication-Enabled Business Processes (CRM_IC_CEBP
).
You have defined a communication processing profile in Customizing for Customer Relationship Management
under 
Interaction Center WebClient
Basic Functions
Communication
Channels
Define Communication Processing Profiles
. Real-time alerts are enabled by default, but here you can choose user-triggered alerts to be used for asynchronous processing.
If you want to use asynchronous processing in the agent inbox, you have enabled it and selected a time interval for the search result alert in Customizing for Customer Relationship Management
under Interaction Center WebClient
Agent Inbox
Define Inbox Profiles
. Lean search is enabled by default, but here you can choose to enable asynchronous search instead.