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 SAP Customer Relationship Management

Product Information

Product

SAP Customer Relationship Management

Release

SAP CRM 7.0

SAP Enhancement Package

SAP Enhancement Package 1 for SAP Customer Relationship Management Support Package 13

Based On

SAP Enhancement Package 2 for SAP NetWeaver 7.0 SPS 16

BI Release

BI Content Add-On 05

Documentation Published

September 2014

For information about SAP NetWeaver, processes and tools for enterprise applications, and cross-application business functions of the SAP Business Suite, see the following:

  • SAP NetWeaver

  • Processes and Tools for Enterprise Applications

  • SAP Business Suite – Cross-Application Business Functions

Use

SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your customer relationships. It supports all customer-focused business areas, from marketing to sales and service, as well as customer interaction channels, such as the Interaction Center, the Internet, and mobile clients.

SAP CRM is part of SAP Business Suite.

The SAP CRM documentation offers a comprehensive description of the functional scope of SAP CRM and highlights the relationship between the application and the underlying technologies.

For information about the SAP CRM business scenarios and processes, see SAP Help Portal at http://help.sap.com/crm.

Implementation Considerations

This documentation is intended for consultants and project team members who need to know about the functional possibilities of SAP CRM in detail. It forms the planning basis for the installation, configuration, and continual optimization of SAP CRM. The documentation is not intended for business users. It does not contain instructions on installation or configuration.

Integration

  • Installation and upgrade guides as well as the SAP CRM Master Guide are included in the software shipment or can be downloaded from SAP Service Marketplace under http://service.sap.com/crm-inst.

  • Configuration information is only available in SAP Solution Manager.

  • You can find the e-learning offering for SAP CRM on SAP Service Marketplace under http://service.sap.com/okp.

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The following content is not part of SAP product documentation. For more information, see the following disclaimer Information published on SAP site .

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